Bayswater

General

• Process individual student and group applications accurately and within agreed timelines
• Handle group enquiries, prepare quotations and coordinate with Sales and schools to confirm availability, pricing and booking requirements
• Manage group bookings, including student lists, course details, accommodation, transfers and other arrangements
• Liaise with agents, group organisers and schools to ensure group requirements are communicated clearly and arrangements are confirmed ahead of arrival
• Prepare and issue invoices, visa letters, accommodation confirmations and pre-arrival documentation for individual students and groups
• Monitor payment deadlines and follow up with agents and group organisers to ensure timely settlement of invoices
• Support with receipt allocation, tracking outstanding balances and escalating unpaid cases where required
• Coordinate on refunds, commission queries and overpayments, ensuring records remain accurate
• Maintain accurate and up-to-date individual and group booking information in the student management system
• Monitor shared inboxes and manage individual and group booking queries professionally and efficiently
• Work closely with Sales, Partner Support, Accounts Receivable and schools to resolve booking, operational or payment issues
• Coordinate changes to group bookings, ensuring relevant teams are informed and documentation is updated accordingly
• Provide booking and payment updates to support regional forecasting, group planning and operational reporting
• Support continuous improvements to admissions and group booking processes to ensure efficiency, accuracy and a positive customer experience

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