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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing member claims, including investigating vehicle damage, coordinating with various teams, and maintaining accurate documentation. Strong communication and problem-solving skills are essential for resolving member concerns and improving processes.
Highest-signal resume keywords
Claims ManagementAutomobile Insurance ExperienceVerbal And Written CommunicationProblem-Solving And Decision-MakingMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ManagementAutomobile Insurance ExperienceDocumentation MaintenanceProcess ImprovementAnalytical Skills
Soft Skills
Verbal CommunicationWritten CommunicationProblem-SolvingConflict ResolutionCollaboration
Tools & Technologies
Microsoft OfficeCRM Systems
Industry Keywords
Member ClaimsVehicle Damage InvestigationCustomer ServiceOperationsAdministrative Activities
About the role
Key responsibilities & impact- Take ownership of member claims from start to finish
- Investigate vehicle damage and incidents, determine liability, and coordinate next steps
- Partner with ICBC, Fleet, and Member Services teams to support repairs and resolve claims
- Communicate with members throughout the claims process
- Manage escalated member concerns and identify solutions balancing member needs with business objectives
- Review accident and damage reports and maintain accurate documentation
- Conduct investigations into unreported vehicle damage
- Coordinate damage fee recoveries, payment arrangements, and claim-related follow-up
- Support billing, member registrations, reimbursements, fleet follow-ups, and administrative activities
- Identify opportunities to improve processes, reduce costs, and enhance the member experience
- Contribute to projects and initiatives supporting Evo’s growth and success
Requirements
What you’ll need- A diploma in Business Administration or a related field, or an equivalent combination of education and experience
- Three or more years of experience in claims, customer service, operations, administration, or a related field
- Experience working with automobile insurance claims is considered an asset
- Exceptional verbal and written communication skills
- Strong problem-solving, analytical, and decision-making abilities
- Experience managing competing priorities and meeting deadlines in a fast-paced environment
- Confidence handling difficult conversations and resolving conflicts professionally
- Intermediate proficiency with Microsoft Office applications, including Outlook, Word, and Excel
- Experience using CRM systems and maintaining accurate records
- Collaborative mindset, strong sense of ownership, and commitment to continuous improvement
- Ability to accommodate changing scheduling requirements as business needs evolve
Benefits
Comp & perks- Performance bonus target of 5%, with the opportunity to earn up to 9%
- BCAA benefits
- Learning and growth opportunities
- Career advancement and personal development programs
- Wellness account
- Flexfits Benefits Program
- Health care spending account
- Pension plan
- Other perks and programs to help build personal wealth
- BCAA membership with access to deals and discounts
- Accessible, inclusive employment support