BCAA

General

• Take ownership of member claims from start to finish
• Investigate vehicle damage and incidents, determine liability, and coordinate next steps
• Partner with ICBC, Fleet, and Member Services teams to support repairs and resolve claims
• Communicate with members throughout the claims process
• Manage escalated member concerns and identify solutions balancing member needs with business objectives
• Review accident and damage reports and maintain accurate documentation
• Conduct investigations into unreported vehicle damage
• Coordinate damage fee recoveries, payment arrangements, and claim-related follow-up
• Support billing, member registrations, reimbursements, fleet follow-ups, and administrative activities
• Identify opportunities to improve processes, reduce costs, and enhance the member experience
• Contribute to projects and initiatives supporting Evo’s growth and success

Member Resolution Specialist