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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management and business analysis within the travel industry, leveraging strong communication and interpersonal skills to build relationships and support client needs effectively.
Highest-signal resume keywords
Project ManagementBusiness AnalysisFinancial AcumenCRM ToolsTravel Industry Dynamics
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Excel ReportingPowerPoint Presentation CreationData AnalysisCredit Card ReconciliationSurvey Management
Soft Skills
Communication SkillsInterpersonal Skills
Tools & Technologies
Power BICRM Tools
Industry Keywords
Travel IndustryClient Technology ToolsBusiness PlansCustomer MetricsProgram Management
About the role
Key responsibilities & impact- Support a portfolio of medium-to-large size accounts
- Provide inside and client-facing program management support
- Monitor customer feedback and identify and resolve issues
- Review and resolve discrepancies, including credit card reconciliation
- Develop business plans with customers or support plan execution
- Communicate updates and escalate when necessary
- Establish and maintain relationships with key customer contacts
- Work with CRM tools and appropriate technology enablers
- Analyze and develop plans specific to client needs from a project experience standpoint
- Conduct research, gather and analyze information and data
- Prepare client reviews and presentations
- Request and validate ad hoc financial and management reports
- Manage customer metrics and maintain data sources
- Maintain CRM updates
- Create and manage surveys
- Assist with projects and MS Office support
- Facilitate effective communication with all levels of the program management team
Requirements
What you’ll need- Must reside in the United States
- Must reside in the PT time zone or be willing to work the business hours of this time zone daily
- Knowledge of project management and BCD Travel Products and Services
- Extensive knowledge of travel industry dynamics obtained through agency or procurement experience
- Business analysis and financial acumen
- Skilled in using Excel for reporting purposes and creating PowerPoint slide decks
- Experience with Power BI or other Business Intelligence tools is a plus
- Good command of the English language
- Communication and interpersonal skills, comfortable interacting with all levels of the organization
- Knowledge of client technology tools
- College, Associate, or University degree or equivalent experience
Benefits
Comp & perks- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Work at the forefront of travel technology and help shape the future of business travel
- Generous vacation days
- Mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- Inclusive work environment where diversity is celebrated
- Work From Anywhere opportunity for 60 days per year