BCD Travel

Consultant

• Search and confirm travel reservations for customers
• Understand client travel policies and provide consistent consultation
• Fulfill requests regarding DOT, TSA, passports, visas, and other regulations
• Provide industry information including low fares, exchange costs, and penalties
• Review operational processes and commercial relationships and suggest improvements
• Maintain, communicate, and expand knowledge of supported travel industries
• Communicate and respond to current and prospective client requests

Travel Consultant

• Handle incoming customer requests accurately and efficiently via phone, email, and other channels
• Serve as the primary point of contact for business customers and provide active travel consultation
• Provide travel details and upsell related products
• Work independently on assigned requests and proactively provide assistance
• Provide day-to-day assistance to the team and answer team members’ questions
• Provide direction on policies and procedures
• Participate in operations-related project teams
• Coach travel consultants when the team lead is absent
• Use BCD Travel tools and systems to complete requests
• Anticipate and assist with potential customer challenges
• Respond promptly and give customers undivided attention
• Review operational processes and commercial customer relationships and suggest improvements
• Perform quality management, including error management, and assist with assigned projects
• Meet individual and team goals

Senior Travel Consultant – Temporary Contract

Procurement

• Lead client engagements, manage projects to timelines and meet client expectations and resource budgets
• Identify additional revenue opportunities with current and future engagements
• Educate clients on industry trends, challenges and opportunities
• Prepare and conduct client presentations with analysis and consultancy
• Perform quality control metrics associated with project delivery
• Conduct ad hoc analysis for specific client needs
• Improve internal tools, processes, and service offerings
• Maintain relationships with account and travel managers and share industry trends
• Support business development and marketing efforts through client renewals and cross-selling services

Consultant, Air Sourcing

• Provide high-touch service to key client travelers
• Handle incoming requests accurately and efficiently via phone, email, and other channels
• Serve as the primary point of contact for executive-level travelers
• Provide active travel consultation and travel details
• Upsell related travel products
• Use BCD Travel tools and systems to complete requests
• Search and confirm customer travel reservations
• Apply and guide customers on client travel policies
• Fulfill requests concerning DOT, TSA, passports, visas, and other regulations
• Maintain, communicate, and expand knowledge of supported travel industries

VIP Travel Consultant

• Search and confirm travel reservations for customers
• Understand client travel policies and provide consistent consultation
• Fulfill requests regarding necessary regulations
• Provide industry information, including low fares, exchange costs, and penalties
• Review operational processes and commercial relationships and suggest improvements
• Maintain, communicate, and expand current knowledge of supported travel industries

• Provide high-touch service to key client travelers
• Handle incoming requests via phone, email, and other channels
• Serve as the primary point of contact for executive-level travelers
• Provide active travel consultation, travel details, and upsell related products
• Use BCD Travel tools and systems to complete requests
• Search and confirm travel reservations
• Interpret and apply client travel policies
• Fulfill requests regarding DOT, TSA, passports, visas, and other regulations
• Apply travel supplier rules
• Maintain and expand knowledge of supported travel industries

VIP Travel Consultant – Amadeus

• Search and confirm travel reservations for customers
• Understand client travel policies and provide consistent consultation
• Fulfill requests regarding DOT, TSA, passports, visas, and other necessary regulations
• Provide industry information including low fares, exchange costs, and penalties
• Review operational processes and commercial relationships and suggest improvements
• Maintain, communicate, and expand knowledge of supported travel industries

Travel Consultant – Amadeus

• Perform high-touch service excellence for key client travelers
• Accurately and efficiently handle incoming requests via phone, email, and other channels
• Serve as the primary point of contact for executive-level travelers
• Provide active travel consultation, travel details, and upsell related products
• Use BCD Travel tools and systems to complete requests
• Search and confirm travel reservations
• Understand client travel policies and guide and consult customers accordingly
• Fulfill requests regarding DOT, TSA, passports, visas, and other regulations
• Apply travel supplier rules
• Maintain, communicate, and expand knowledge of supported travel industries

• Search and confirm travel reservations for customers
• Understand client travel policies and consistently provide consultation
• Fulfill requests regarding regulations, including DOT, TSA, passports, and visas
• Provide industry information such as low fares, exchange costs, and penalties
• Review operational processes and commercial relationships and suggest improvements
• Maintain, communicate, and expand knowledge of supported travel industries
• Communicate and respond to requests from current and new clients

Senior Travel Consultant

• Search and confirm travel reservations for customers
• Understand client travel policies and consistently provide consultation
• Fulfill requests regarding regulations, including DOT, TSA, passports, and visas
• Provide industry information such as low fares, exchange costs, and penalties
• Review operational processes and commercial relationships and suggest improvements
• Maintain, communicate, and expand knowledge of supported travel industries

• Provide high-touch service to key client travelers
• Handle incoming requests accurately and efficiently via phone, email, and other channels
• Serve as the primary point of contact for executive-level travelers
• Provide active travel consultation, travel details, and upsell related products
• Use BCD Travel tools and systems to complete requests
• Search and confirm travel reservations
• Apply client travel policies and consistently provide customer consultation
• Fulfill requests concerning DOT, TSA, passports, visas, and other regulations
• Apply travel supplier rules
• Maintain, communicate, and expand knowledge of supported travel industries

Operations

• Lead projects and operational transformation initiatives related to NDC
• Design, adjust, and integrate operational processes
• Assess business requirements and identify best practices
• Define and document business requirements
• Lead change management, implementation, and testing
• Coordinate NDC projects with other BCD Travel regions
• Collaborate with operations, implementations, travel technology, and external parties globally
• Manage a team of Process Managers and allocate resources
• Analyze business issues with internal stakeholders and identify solutions
• Prepare risk assessments and contingency plans
• Provide recommendations and solutions
• Act as Product Owner for a defined product in a region and/or sector
• Lead strategic NDC implementation, adoption, and operational transformation projects across European Operations
• Oversee improvements to NDC-related processes, service delivery models, and user experience
• Support the Operations team

Senior Process Manager, NDC

• Handle incoming customer requests accurately and efficiently through phone, email and other channels
• Provide active travel consultation to business customers
• Provide travel details and upsell related products
• Use BCD Travel tools and systems to complete requests
• Anticipate and assist with potential customer challenges
• Respond promptly and provide undivided attention to customer requests
• Review operational processes and commercial customer relationships and suggest improvements
• Perform quality management, including error management
• Assist in assigned projects
• Meet individual and team goals
• Provide day-to-day assistance and guidance to team members on policies and procedures
• Work on operations-related project teams
• Coach travel consultants when the team lead is absent

• Search and confirm travel reservations for customers
• Understand client travel policies and consistently provide customer consultation
• Fulfill requests regarding DOT, TSA, passports, visas, and other necessary regulations
• Provide industry information including low fares, exchange costs, and penalties
• Review operational processes and commercial relationships and suggest improvements
• Maintain, communicate, and expand current knowledge of supported travel industries