Configuration Professional II, Contact Center Solutions

BCD Travel

. Implement Genesys Cloud platform configurations, changes, and deployments to production .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in implementing and managing Genesys Cloud configurations and IVR platforms, with strong analytical and problem-solving skills to enhance system reliability. Proficient in scripting languages and effective communication to collaborate with teams and optimize contact center solutions.

Highest-signal resume keywords

Genesys Cloud AdministrationIVR/Routing DevelopmentScripting Languages (JavaScript/NodeJS, Python, Java)Configuration ManagementCloud Consulting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Genesys Cloud ConfigurationIVR Platform DevelopmentACD DevelopmentConfiguration Management AuditsTroubleshootingIncident ManagementSystem Reliability ImprovementChange ControlDocumentation ManagementTesting Environments

Soft Skills

Strong Communication SkillsAnalytical AbilitiesProblem-Solving SkillsFacilitation SkillsEnthusiasm for Technology

Tools & Technologies

Genesys Cloud ArchitectCRM SystemsWFM ToolsQM ToolsReporting Tools

Certifications & Qualifications

Bachelor's Degree in Computer ScienceBachelor's Degree in ITBachelor's Degree in Engineering

Industry Keywords

Contact Center SolutionsConfiguration Management PlanCloud ConsultingIncident TicketsPeripheral Contact Center Applications

Tech Stack

Tools & technologies

CloudJavaJavaScriptNode.jsPython

About the role

Key responsibilities & impact

Implement Genesys Cloud platform configurations, changes, and deployments to production
Develop and manage IVR platforms using Genesys Cloud Architect and enhance call flows
Troubleshoot, resolve, and manage Genesys Cloud incident tickets
Identify and document functional and physical characteristics of configuration items
Control changes to configuration items and their documentation
Conduct configuration management audits for compliance with the configuration management plan
Interact with teams to ensure proper implementation of the configuration management plan
Maintain tools and systems used for configuration management
Track problems and changes in product documents and report current configurations
Provide input to design and development teams to improve system reliability and maintainability
Work in test, development, and production environments
Collaborate with business counterparts to find optimal solutions and communicate clearly with peers
Support peripheral contact center applications and integrations, including CRM, WFM, QM, display boards, and reporting tools

Requirements

What you’ll need

Bachelor's degree in Computer Science, IT, or Engineering (or equivalent experience)
Prior experience in IVR/Routing, ACD development, and Genesys Cloud administration
A few years of experience in cloud consulting, with a focus on contact center solutions
Experience with scripting languages such as JavaScript/NodeJS, Python, and Java
Strong verbal/written communication and facilitation skills
Analytical and problem-solving abilities
Enthusiasm toward technology and willingness to learn

Benefits

Comp & perks

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days
Compensation package including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
Inclusive work environment where diversity is celebrated
Reasonable and necessary accommodations for employees