Director, Account Management

BCD Travel

. Manage a team of program managers or a major account .

Posted 9/15/2026full-timeRemote • United StatesLead💰 $125,000 - $138,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing account teams and developing strategic client relationships within the business travel industry. Proficient in client contract negotiation, budget management, and technology implementation to enhance service delivery and profitability.

Highest-signal resume keywords

Account ManagementClient Relationship DevelopmentContract NegotiationTeam LeadershipBusiness Travel Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget ManagementClient Contract NegotiationBusiness Software ApplicationsStrategic Business PlanningPerformance Oversight

Soft Skills

Effective CommunicationPresentation SkillsStakeholder Engagement

Industry Keywords

Client RetentionQuality Service DeliveryPreferred Vendor MaximizationTechnology ImplementationCorporate Environment

About the role

Key responsibilities & impact

Manage a team of program managers or a major account
Help achieve company goals related to client retention, quality service delivery, client and BCD Travel profitability, preferred vendor maximization, and technology implementation
Provide oversight and direction to the team, including performance/activity updates with stakeholders
Establish multi-level, strategic client relationships
Support development of client and department budgets
Lead the Account Management team in developing strategic client business plans
Explore opportunities to expand client servicing relationships through regional or global expansion
Negotiate client contract terms in accordance with company approval processes and commercial policy

Requirements

What you’ll need

Prior management work experience in the business travel industry
Experience as an account manager in a corporate environment
Highly effective written, oral, and presentation skills
Computer literate in business software applications
Ability and willingness to travel on a regular basis
Needs to work Eastern or Central hours
Must be located in the United States

Benefits

Comp & perks

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated
Charitable activities in communities across the globe
Reasonable and necessary accommodations