Director, Client Retention

BCD Travel

. Maintain and increase revenues through client retention and expansion of current customer programs .

Posted 11/5/2026full-timeRemote • Netherlands, United Kingdom, United States, Poland, Italy, SwedenLead💰 €70,000 - €74,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Global Program Management and Sales, focusing on client retention, competitive bidding, and optimizing travel programs. Proficient in leveraging data to enhance client engagement and drive profitability while effectively communicating with stakeholders.

Highest-signal resume keywords

Global Program ManagementClient Retention StrategiesCompetitive BiddingBusiness Travel ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program OptimizationProject ManagementCross-SellingUp-SellingDocument ManagementPricing StrategiesResource AssignmentCompetitive AnalysisBid Process ManagementTravel Industry Technology

Soft Skills

Problem SolvingEffective CommunicationPresentation SkillsCollaborationInquisitive Nature

Tools & Technologies

MS ExcelMS PowerPoint

Industry Keywords

Travel Program SupportClient EngagementSupplier LandscapeStrategic ProcurementDomestic TravelInternational Travel

About the role

Key responsibilities & impact

Maintain and increase revenues through client retention and expansion of current customer programs
Help drive program margins and profitability by optimizing programs and retaining accounts
Identify opportunities for deeper program engagement to assist with cross-selling or up-selling products and services beyond standard travel program support
Leverage existing data and information to uncover emergent data and trends to improve client retention
Identify opportunities for clients to consolidate and expand their travel program with BCD where business sense supports it
Proactively engage with business owners regarding renewal, bid avoidance, rebid, and risk status of assigned accounts
Facilitate project management for the entire bid process before, during, and after bid closeout
Ensure, oversee, and guide project management for the retention process, including timelines, resource assignments, document management, pricing, and presentations
Manage third-party consultants and strategic procurement-led processes and competitive bids
Collaborate with commercial and program management teams on customized approaches for existing customers
Participate in client-facing presentations and workshops

Requirements

What you’ll need

Global Program Management and/or Sales experience including retention and competitive bids led from the US or EMEA
Thorough knowledge of business travel management, the current competitive and supplier landscape, and travel industry technology
Proficient in business software applications, including MS Excel and MS PowerPoint
Must be an inquisitive problem solver motivated by uncovering problems and implementing solutions
Effective oral, written, and presentation communication skills in English
Ability and willingness to travel domestically and internationally

Benefits

Comp & perks

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Work at the forefront of travel technology and help shape the future of business travel
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated
Work From Anywhere opportunity for 60 days per year
Reasonable and necessary accommodations