Director of Operations

BCD Travel

. Drive the centralized service strategy to ensure services meet the needs of BCD Travel and its customers .

Posted 11/6/2026full-timeRemote • United StatesLead💰 $100,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving centralized service strategies and operational improvements within the travel industry, while effectively managing budgets and leading customer service teams to achieve organizational goals.

Highest-signal resume keywords

Customer Service LeadershipTravel Industry KnowledgeBudget ManagementTeam DevelopmentCommunication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational Strategy DesignKPI ManagementProcess DefinitionPerformance ForecastingMicrosoft Office Proficiency

Soft Skills

Problem-SolvingTeam CollaborationTask ManagementMentoringFlexibility

Industry Keywords

Travel IndustryService StrategyOperational ImprovementsCustomer NeedsSuccession Planning

About the role

Key responsibilities & impact

Drive the centralized service strategy to ensure services meet the needs of BCD Travel and its customers
Define and design processes supporting the evolving operational service strategy
Support shared and dedicated support teams
Set department goals and direction aligned with organizational goals
Communicate and educate commercial and operations teams on scope of work, service strategy, and deliverables
Manage the operation budget, including forecasting, budget planning, and performance against budget
Provide succession planning, career development support, and team retention
Apply industry knowledge to direct best practices and identify and implement operational improvements
Manage KPIs and coach, mentor, and develop teams to achieve optimal performance

Requirements

What you’ll need

Prior experience leading a customer service organization
Thorough knowledge of the travel industry, fares, and markets
Excellent oral and written communication skills in English
Ability to manage multiple tasks effectively simultaneously
Ability to lead, set direction, develop teamwork and collaboration, and achieve results through others
Problem-solving ability at strategic and tactical levels
Thorough knowledge and proficiency in Microsoft Office applications
Flexibility to work day, evening, overnight, weekend, and holiday shifts as determined by business needs

Benefits

Comp & perks

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Work at the forefront of travel technology and help shape the future of business travel
Generous vacation days
Mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
Inclusive work environment where diversity is celebrated
Work From Anywhere opportunity for 60 days per year