ERM Director, Commercial Customer Success

BCD Travel

. Monitor customer health metrics and proactively identify opportunities and risks .

Posted 11/6/2026full-timeRemote • United StatesLead💰 $136,000 - $156,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and business development within the ERM vertical, leveraging strategic thinking and data-driven insights to optimize customer solutions and drive results. Proficient in managing pricing strategies and contractual negotiations to ensure value delivery.

Highest-signal resume keywords

Customer Success ManagementStrategic ThinkingBusiness DevelopmentContract NegotiationTravel Industry Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisBusiness Plan DevelopmentProposal OptimizationTender Documentation CompilationCompetitive Pricing Strategy

Soft Skills

CommunicationCollaborationProblem-Solving

Tools & Technologies

ERM Technology PlatformBCD Technology PlatformDigital Shopping SolutionsPayment Solutions

Industry Keywords

Business Travel ManagementSupplier LandscapeChange ManagementClient-Facing ExperienceCross-Functional Collaboration

About the role

Key responsibilities & impact

Monitor customer health metrics and proactively identify opportunities and risks
Provide oversight to pricing for retention and new business activities
Serve as the executive sponsor for strategic customer relationships
Work with Sales to develop commercial strategies in response to proposals
Compile required tender documentation
Ensure deals deliver company value
Drive competitive pricing, negotiate with customers, and finalize contracts
Identify the best solutions to meet customer demands by leveraging the ERM and BCD technology platform
Collaborate with cross-functional teams to design innovative customer solutions for ERM
Optimize technical, economic, financial, and contractual aspects to create winning proposals

Requirements

What you’ll need

Extensive business travel experience in the ERM vertical
Prior experience in a client-facing customer success, change management, consulting or business development role
Strong ability to comprehend and communicate data-driven suggestions and outcomes
Proven strength in strategic thinking, developing business plans and driving results
Experience with travel industry technologies, digital shopping and payment solutions
Thorough knowledge of business travel management and supplier landscape

Benefits

Comp & perks

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Work at the forefront of travel technology and help shape the future of business travel
Generous vacation days
Mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
Inclusive work environment where diversity is celebrated
Work From Anywhere opportunity for 60 days per year