Manager, Product Planning – Agent User Experience, Travel Experience & Commerce

BCD Travel

. Own product planning and roadmap alignment for assigned agent-facing tools and functionality .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSenior💰 $57,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product planning, requirements management, and stakeholder communication, ensuring alignment with business objectives and operational workflows. Proficient in analyzing data and feedback to drive product enhancements and improve agent experience.

Highest-signal resume keywords

Product PlanningRequirements ManagementCommunication SkillsProject ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product RequirementsUser StoriesSuccess MeasuresTesting StrategyDocumentation CreationProcess FlowsProject TrackersAdoption MetricsIssue TrackingEnhancement Requests

Soft Skills

Strong CommunicationInterpersonal SkillsTime ManagementAdaptabilityCollaboration

Tools & Technologies

Microsoft OfficeCollaborative Tools

Industry Keywords

Agent ExperienceOperational WorkflowsBusiness ObjectivesTravel Management

About the role

Key responsibilities & impact

Own product planning and roadmap alignment for assigned agent-facing tools and functionality
Define and manage product requirements, user stories, success measures, and release priorities
Evaluate business needs, adoption trends, agent feedback, issue patterns, bugs, and enhancement requests
Ensure product changes align with agent experience, operational workflows, client impact, and business objectives
Identify workflow gaps, product limitations, and future enhancement opportunities
Review product performance, adoption metrics, issue trends, and user impacts
Oversee implementation readiness, testing strategy, communication planning, training approach, and hypercare support
Coordinate testing participation, track reported issues, maintain readiness logs, identify gaps or risks, and support release preparation
Engage product, operations, development, regional leadership, support teams, and business partners to align priorities and support delivery
Communicate status, risks, and adoption insights to leadership and operational teams

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
Prior relevant work experience
Strong communication and interpersonal skills
Ability to translate product details, readiness status, risks, and action items into clear updates
Excellent time-management and project-management skills
Competency with Microsoft Office products and collaborative tools
Ability to create documentation, process flows, presentations, reports, project trackers, and shared materials
Ability to use data, feedback, product knowledge, and operational insight to make sound recommendations
Ability to adapt to changing priorities and manage competing workstreams
Experience in business travel or travel management is a plus

Benefits

Comp & perks

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days
Compensation package including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
Inclusive work environment where diversity is celebrated
Reasonable and necessary accommodations
Charitable activities and global experiences