Senior Director, Global Shared Services Business Development

BCD Travel

. Lead and develop the management team and business partnerships, setting objectives, standards and priorities .

Posted 9/17/2026full-timeRemote • United States, Netherlands, IndiaSenior💰 $120,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading complex, cross-regional programs and managing stakeholder engagement while supporting technology transformation and operational improvements. Proficient in financial governance, risk management, and utilizing enterprise project management tools to drive business success.

Highest-signal resume keywords

Program ManagementStakeholder EngagementFinancial GovernanceTechnology TransformationRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service ManagementWorkforce PlanningWorkflow AutomationAnalyticsAI-Enabled Solutions

Soft Skills

Excellent Written CommunicationExcellent Verbal Communication

Tools & Technologies

Enterprise Project ToolsPortfolio Management ToolsReporting ToolsCollaboration Tools

Industry Keywords

Operating ModelsTransitionsOffshoringOutsourcingStrategic Service Partner

About the role

Key responsibilities & impact

Lead and develop the management team and business partnerships, setting objectives, standards and priorities
Build program management, stakeholder engagement and documentation capabilities
Coordinate between business partners and Shared Service Centers
Support business cases, budgets, pricing and financial assessments
Oversee solution design, mobilization, migration, stabilization and handover
Support governance across Shared Services locations and regional service centers
Provide visibility into business partner health, service commitments and material risks
Support operational and technology-enabled transformation efforts
Maintain visibility of cross-functional dependencies and obtain timely decisions
Lead recruiting, onboarding, performance management and development for direct reports

Requirements

What you’ll need

Experience leading complex, cross-regional programs and influencing senior stakeholders without direct authority
Knowledge of operating models, transitions, service management, workforce planning, financial governance and risk management
Experience using enterprise project, portfolio, reporting and collaboration tools
Experience across multiple delivery centers, offshoring/outsourcing or strategic service partner environments
Computer literate in business software applications
Experience supporting technology transformation, workflow automation, analytics or AI-enabled solutions
Excellent written and verbal communication skills in English
Business travel or travel operations experience is preferred

Benefits

Comp & perks

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days
Compensation package including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
Inclusive work environment where diversity is celebrated
Reasonable and necessary accommodations