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Senior Entertainment Travel Consultant
BCD Travel. Handle incoming travel requests from Netflix stakeholders via phone, email, and other channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex travel arrangements for VIPs and groups, with a strong focus on customer service and attention to detail. Proficient in negotiating rates and navigating visa requirements while collaborating with international teams in a dynamic environment.
Highest-signal resume keywords
VIP Travel ManagementSabre GDS ProficiencyGroup Travel CoordinationNegotiation SkillsCustomer Service Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Travel ArrangementItinerary ManagementVisa GuidanceBudget ConsiderationInternational Travel Planning
Soft Skills
Attention to DetailOrganizational SkillsRelationship BuildingProblem ResolutionAdaptability
Tools & Technologies
ConfermaTravel Documentation Management
Industry Keywords
Entertainment TravelFilm and TelevisionMusic TouringGroup TravelVIP Services
About the role
Key responsibilities & impact- Handle incoming travel requests from Netflix stakeholders via phone, email, and other channels
- Arrange travel for A-listers, VIPs, talent, press, production crews, groups, event participants, and employees
- Consider traveler budgets and offer the best travel solutions
- Understand Entertainment vertical needs and recommend appropriate services
- Arrange small group travel for industry events and training
- Arrange travel for new candidates and relocations
- Plan, book, and manage domestic and international travel, including flights, hotels, rail, car hire, charter services, meet-and-greets, chauffeur cars, lounges, VIP services, and ground transportation
- Deliver excellent customer service and maintain client enthusiasm
- Update travel manifests, manage rooming lists, and maintain travel documentation for groups
- Ensure itinerary accuracy and maintain back-office invoicing and billing logs
- Provide visa and country-entry restriction guidance
- Manage multiple payment methods, including virtual payments via Conferma
- Collaborate with colleagues in different regions to support a global follow-the-sun operation
Requirements
What you’ll need- Previous experience in Entertainment, film, television, music touring, Group or VIP Travel is ideal
- Experience with handling small to large groups would be beneficial
- Strong working knowledge of Sabre GDS and good fares and ticketing expertise
- Good worldwide geography and managing complex international itineraries
- Experience negotiating rates with airlines, hotels, and travel suppliers
- Familiarity with visa requirements and VIP travel services
- Proven ability to handle multiple priorities simultaneously and adapt to change
- Ability to work independently, exercising discretion, judgement and confidentiality
- High attention to detail and strong organizational skills
- Proven excellent customer service, relationship-building and problem resolution skills
- Ability to work under pressure and adapt quickly to changing production or event requirements
- Adaptable to aspects of the client culture
- Ability to work with international teams within a follow-the-sun model
- Flexibility in working hours, including occasional bank holiday working
- 37.5 hours per week
- Saturday working is required
- Ability to work in a 4–5 day shift pattern during 0800–1900 weekdays and 0800–1800 Saturdays, plus rostered public holidays
Benefits
Comp & perks- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Work at the forefront of travel technology and help shape the future of business travel
- Generous vacation days
- Compensation package including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- Inclusive work environment where diversity is celebrated
- Work From Anywhere opportunity for 60 days per year