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Senior Process Manager, NDC
BCD Travel. Lead projects and operational transformation initiatives related to NDC .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading operational transformation initiatives and managing NDC projects, with a strong focus on travel technology and agency operations. Capable of defining business requirements, implementing change management strategies, and fostering collaboration across teams to achieve strategic goals.
Highest-signal resume keywords
NDC ImplementationTravel Technology ExpertiseLeadership ExperienceChange ManagementBusiness Process Design
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Requirements DefinitionOperational Process IntegrationRisk AssessmentContingency PlanningProject Management
Soft Skills
Team LeadershipCollaborationProblem-SolvingCommunication Skills
Industry Keywords
Agency OperationsCall Center PrinciplesAutomationNDCService Delivery Models
About the role
Key responsibilities & impact- Lead projects and operational transformation initiatives related to NDC
- Design, adjust, and integrate operational processes
- Assess business requirements and identify best practices
- Define and document business requirements
- Lead change management, implementation, and testing
- Coordinate NDC projects with other BCD Travel regions
- Collaborate with operations, implementations, travel technology, and external parties globally
- Manage a team of Process Managers and allocate resources
- Analyze business issues with internal stakeholders and identify solutions
- Prepare risk assessments and contingency plans
- Provide recommendations and solutions
- Act as Product Owner for a defined product in a region and/or sector
- Lead strategic NDC implementation, adoption, and operational transformation projects across European Operations
- Oversee improvements to NDC-related processes, service delivery models, and user experience
- Support the Operations team
Requirements
What you’ll need- Subject matter expertise in Agency Operations, Call Center principles, or Automation/Technology
- Strong understanding of travel technology and industry distribution trends, including NDC
- Demonstrated leadership and/or managerial experience
- Ability to lead, set direction, develop teamwork and collaboration, and achieve results through others
- Ability to identify customer needs, ask probing questions, apply knowledge, and craft solutions
- Problem-solving ability at strategic and functional levels
- Excellent verbal and written communication skills in English
Benefits
Comp & perks- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days
- Compensation package including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- Inclusive work environment where diversity is celebrated
- Reasonable and necessary accommodations