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Senior Travel Consultant
BCD Travel. Communicate and respond to requests from current and new clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience as a Travel Agent with advanced skills in GDS Amadeus, strong communication abilities, and a thorough understanding of travel industry policies and procedures. Highly organized and detail-oriented, capable of providing exceptional client service and support.
Highest-signal resume keywords
Extensive Experience As A Travel AgentAdvanced Skills In GDS AmadeusStrong Verbal And Written Communication SkillsWorking Knowledge Of Travel Industry PoliciesSkilled With Excel And Microsoft Applications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
GDS AmadeusTravel Reservation ManagementCustomer Training SupportRegulatory Compliance (DOT, TSA)Operational Process ReviewTravel Policy ConsultationGroup Air FulfillmentTravel Industry Knowledge
Soft Skills
Strong Communication SkillsHighly OrganizedDetail Oriented
Tools & Technologies
Microsoft ExcelMicrosoft Applications
Industry Keywords
Travel IndustryClient ServiceTravel RegulationsTravel PoliciesCustomer Requests
About the role
Key responsibilities & impact- Communicate and respond to requests from current and new clients
- Provide high-touch service to key client travelers
- Handle incoming requests accurately and efficiently via phone, email, and other channels
- Support specialized customer training programs
- Support group air fulfillment
- Search and confirm travel reservations
- Consult customers regarding client travel policies
- Fulfill requests involving DOT, TSA, passports, visas, and other regulations
- Provide industry information including low fares, exchange costs, and penalties
- Review operational processes and commercial relationships and suggest improvements
- Maintain, communicate, and expand knowledge of supported travel industries
Requirements
What you’ll need- Extensive experience as a travel agent
- Advanced skills in GDS Amadeus
- Strong verbal and written communication skills in English
- Working knowledge of the travel industry, policies, procedures, and processes
- Highly organized and detail oriented
- Skilled with Excel and other Microsoft applications
Benefits
Comp & perks- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- Compensation package including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- Inclusive work environment where diversity is celebrated
- Charitable activities in communities across the globe