Senior Travel Consultant

BCD Travel

. Handle incoming customer requests accurately and efficiently through phone, email and other channels .

Posted 9/23/2026full-timeMumbai • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience as a Travel Agent with advanced skills in GDS Amadeus, strong customer service abilities, and a solid understanding of travel industry processes. Capable of collaborating effectively in a fast-paced, multi-regional operations environment while maintaining attention to detail and managing multiple priorities.

Highest-signal resume keywords

Extensive Travel Agent ExperienceAdvanced Skills on GDS AmadeusStrong Verbal and Written Communication Skills in EnglishExcellent Professional Customer Service SkillsAbility to Handle Multiple Priorities Simultaneously

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Attention to DetailProblem Resolution SkillsAbility to Collaborate Effectively

Tools & Technologies

BCD Travel Tools and Systems

Industry Keywords

Travel IndustryOperational ProcessesCustomer RelationshipsQuality ManagementCustomer Requests

About the role

Key responsibilities & impact

Handle incoming customer requests accurately and efficiently through phone, email and other channels
Provide active travel consultation to business customers
Provide travel details and upsell related products
Use BCD Travel tools and systems to complete requests
Anticipate and assist with potential customer challenges
Respond promptly and provide undivided attention to customer requests
Review operational processes and commercial customer relationships and suggest improvements
Perform quality management, including error management
Assist in assigned projects
Meet individual and team goals
Provide day-to-day assistance and guidance to team members on policies and procedures
Work on operations-related project teams
Coach travel consultants when the team lead is absent

Requirements

What you’ll need

Extensive Travel Agent experience
Strong attention to detail and ability to perform accurately under pressure
Comfortable working in a fast-paced, 24/7 service environment
Ability to collaborate effectively within a global, multi-regional operations setup
Solid working knowledge of the travel industry, policies, procedures and processes
Advanced skills on GDS Amadeus
Strong verbal and written communication skills in English
Ability to handle multiple priorities simultaneously
Excellent professional customer service and problem resolution skills

Benefits

Comp & perks

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Work at the forefront of travel technology and help shape the future of business travel
Generous vacation days
Compensation package including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
Inclusive work environment where diversity is celebrated
Work From Anywhere opportunity for 60 days per year