Senior Travel Consultant – Temporary Contract

BCD Travel

. Handle incoming customer requests accurately and efficiently via phone, email, and other channels .

Posted 10/2/2026full-timeRemote • United StatesSenior💰 $47,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing crew travel logistics and providing exceptional customer service in a fast-paced environment. Proficient in using GDS Amadeus and familiar with travel industry policies and procedures.

Highest-signal resume keywords

Crew Travel ManagementGDS Amadeus ExpertiseCustomer Service SkillsAttention To DetailProblem Resolution Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Crew Movements ManagementDisruption HandlingTravel Industry KnowledgeOperational Process ReviewQuality Management

Soft Skills

Effective CollaborationStrong Verbal CommunicationStrong Written CommunicationAbility To Work Under PressureMulti-Priority Management

Tools & Technologies

BCD Travel ToolsGDS Amadeus

Industry Keywords

ERMMarine TravelOffshore TravelCrew Travel Environments24/7 Service Environment

About the role

Key responsibilities & impact

Handle incoming customer requests accurately and efficiently via phone, email, and other channels
Serve as the primary point of contact for business customers and provide active travel consultation
Provide travel details and upsell related products
Work independently on assigned requests and proactively provide assistance
Provide day-to-day assistance to the team and answer team members’ questions
Provide direction on policies and procedures
Participate in operations-related project teams
Coach travel consultants when the team lead is absent
Use BCD Travel tools and systems to complete requests
Anticipate and assist with potential customer challenges
Respond promptly and give customers undivided attention
Review operational processes and commercial customer relationships and suggest improvements
Perform quality management, including error management, and assist with assigned projects
Meet individual and team goals

Requirements

What you’ll need

Proven experience in ERM, marine, offshore, or crew travel environments
Hands-on expertise managing crew movements, rotations, and disruption handling
Strong attention to detail with the ability to perform accurately under pressure
Comfortable working in a fast-paced, 24/7 service environment
Ability to collaborate effectively within a global, multi-regional operations setup
Solid working knowledge of the travel industry, policies, procedures and processes
Advanced skills on GDS Amadeus
Strong verbal and written communication skills in English
Ability to handle multiple priorities simultaneously
Excellent professional customer service and problem resolution skills

Benefits

Comp & perks

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Work at the forefront of travel technology and help shape the future of business travel
Generous vacation days
Compensation package including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
Inclusive work environment where diversity is celebrated
Work From Anywhere opportunity for 60 days per year