Support Consultant I

BCD Travel

. Accurately and completely process operational transactions, including online and traditional ticketing/fulfillment requests .

Posted 10/14/2026full-timeBangalore • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in processing operational transactions within the travel industry, utilizing Global Distribution Systems (GDS) and BCD Travel tools to ensure accurate fulfillment and compliance with travel supplier rules.

Highest-signal resume keywords

Travel Industry ExperienceGlobal Distribution Systems (GDS)Microsoft Office ApplicationsOperational Transaction ProcessingIndependent Work Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational Transaction ProcessingError Correction ProcessingCC ReconciliationSAP MatchingVIMTravel Supplier Rules Application

Soft Skills

Ability to Work IndependentlyFollow-Up Skills

Tools & Technologies

BCD Travel ToolsGlobal Distribution Systems (GDS)

Industry Keywords

Travel IndustryTicketingFulfillment RequestsAir TravelCar RentalHotel Booking

About the role

Key responsibilities & impact

Accurately and completely process operational transactions, including online and traditional ticketing/fulfillment requests
Process back office error corrections, nonrefundable tracking/UETTR, CC reconciliation, SAP matching, and VIM
Use appropriate BCD Travel tools and systems to complete requests
Maintain knowledge of supported travel industries, including air, car, and hotel
Use available resources to handle assigned tasks
Perform follow-up to ensure accurate fulfillment
Respond to and complete incoming requests/tasks within established guidelines and SLAs

Requirements

What you’ll need

Prior travel industry experience
Knowledge of Global Distribution Systems (GDS)
Understands and accurately applies travel supplier rules
Ability to work independently
Strong working knowledge of all Microsoft Office applications
Ability to work nights and weekends when needed

Benefits

Comp & perks

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Work at the forefront of travel technology and help shape the future of business travel
Generous vacation days
Compensation package including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
Inclusive work environment where diversity is celebrated
Work From Anywhere opportunity for 60 days per year