Travel Automation Analyst

BCD Travel

. Support and review low level complexity help desk requests .

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $58,000 - $62,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage multiple projects while adhering to department guidelines. Proficient in troubleshooting and providing basic programming solutions within the travel industry context.

Highest-signal resume keywords

Travel Industry ExperienceMidOffice Applications KnowledgeCustomer Service SkillsMicrosoft Office ProficiencySabre and Amadeus GDS Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic TroubleshootingRequirements GatheringProgramming SolutionsWeb Quality ControlProject Implementation Support

Soft Skills

Excellent Organization SkillsTime Management SkillsStrong Verbal CommunicationStrong Written Communication

Industry Keywords

Travel Reservation ProcessHelp Desk SupportClient ConcernsProgramming ErrorsGlobal Standard Routines

About the role

Key responsibilities & impact

Support and review low level complexity help desk requests
Provide a proactive and consultative approach to programming basic entry-level solutions
Learn, understand, and consistently adhere to department guidelines and procedures
Provide basic troubleshooting for client concerns, programming errors, and escalations
Perform basic routine requirements gathering and routine writing
QC Web updates per help desk requests
Provide an ongoing resource for OBT and QCE implementation projects
Submit requests to detach and/or attach global standard optional or custom routines
QC Web account creation for project implementations

Requirements

What you’ll need

Prior experience in the travel industry, including MidOffice Applications knowledge as part of an organized technology team
Strong hands-on knowledge of all aspects of the travel reservation process
Ability to work on multiple projects concurrently
Excellent organization and time management skills
Proven customer service skills
Good knowledge of Microsoft Office products
Strong verbal and written communication skills in English
Working knowledge of Sabre and Amadeus GDS systems is a plus

Benefits

Comp & perks

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days
Compensation package including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
Inclusive work environment where diversity is celebrated
Reasonable and necessary accommodations