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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in travel industry policies and procedures, providing exceptional support during travel disruptions and inquiries. Proficient in GDS systems, particularly Sabre, with strong communication skills in English and additional proficiency in French.
Highest-signal resume keywords
Travel Agent ExperienceGDS ProficiencyStrong Verbal Communication SkillsStrong Written Communication SkillsKnowledge of Travel Industry Policies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
GDSSabreTravel Industry PoliciesFare RulesExchange CostsTravel Disruptions SupportComplex Travel Issue ResolutionOperational Process ImprovementClient Experience EnhancementTravel-Related Policies
Soft Skills
Trusted AdvisorCustomer Inquiry ResponseGuidance Alignment
Industry Keywords
DOTTSAPassportsVisasTravel Industry Trends
About the role
Key responsibilities & impact- Support travelers during disruptions, changes, or rebookings
- Act as a trusted advisor, providing guidance aligned with client travel policies
- Respond to customer inquiries via chat and email
- Provide expert assistance with complex travel issues
- Provide information on DOT, TSA, passports, visas, and travel-related policies
- Explain fare rules, exchange costs, and penalties
- Identify opportunities to improve operational processes and client experience
- Stay current with travel industry trends and developments relevant to supported markets
Requirements
What you’ll need- Travel agent experience
- Relevant skills in GDS; Sabre preferred
- Strong verbal and written communication skills in English
- Additional skills in French are a plus
- Solid working knowledge of travel industry policies, procedures, and processes
Benefits
Comp & perks- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Work at the forefront of travel technology and help shape the future of business travel
- Generous vacation days
- Compensation package including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- Inclusive work environment where diversity is celebrated
- Work From Anywhere opportunity for 60 days per year