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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in VIP travel management, including a strong understanding of travel industry policies and regulations. Proficient in utilizing GDS Sabre and BCD Travel tools to provide exceptional service and support to executive-level travelers.
Highest-signal resume keywords
VIP Travel ExperienceGDS Sabre ProficiencyTravel Industry KnowledgeRegulatory Compliance ExpertiseStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Travel ConsultationTravel Reservation ManagementUpselling Travel ProductsClient Travel Policy GuidanceDOT ComplianceTSA RegulationsPassport and Visa ProcessingTravel Supplier Rules Knowledge
Soft Skills
Verbal CommunicationWritten CommunicationCustomer Service OrientationFlexibility
Tools & Technologies
BCD Travel ToolsGDS Systems
Industry Keywords
Travel IndustryVIP TravelTravel PoliciesTravel ProceduresTravel Processes
About the role
Key responsibilities & impact- Provide high-touch service to key client travelers
- Handle incoming requests accurately and efficiently via phone, email, and other channels
- Serve as the primary point of contact for executive-level travelers
- Provide active travel consultation and travel details
- Upsell related travel products
- Use BCD Travel tools and systems to complete requests
- Search and confirm customer travel reservations
- Apply and guide customers on client travel policies
- Fulfill requests concerning DOT, TSA, passports, visas, and other regulations
- Maintain, communicate, and expand knowledge of supported travel industries
Requirements
What you’ll need- Experience in VIP travel
- Working knowledge of the travel industry, policies, procedures, and processes
- Strong skills in GDS Sabre
- Strong verbal and written communication skills in English
- Flexibility for evenings, weekends, and some holidays for Elite 24 After-Hours
- Ability to work Monday–Friday, 9:30am–6pm CST
- Ability to fulfill requests regarding DOT, TSA, passports, visas, and other travel regulations
- Strong knowledge of travel supplier rules
Benefits
Comp & perks- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Work at the forefront of travel technology and help shape the future of business travel
- Generous vacation days
- Mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- Inclusive work environment where diversity is celebrated
- Work From Anywhere opportunity for 60 days per year
- Shift differential pending on shift assigned