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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in VIP travel management and customer service excellence, with a strong understanding of travel industry policies and regulations. Proficient in using GDS Sabre and BCD Travel tools to facilitate seamless travel arrangements and consultations.
Highest-signal resume keywords
VIP Travel ExperienceGDS Sabre ProficiencyVerbal And Written Communication SkillsTravel Industry KnowledgeCustomer Consultation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Travel ConsultationTravel Reservation ManagementRegulatory ComplianceTravel Supplier Rules ApplicationClient Travel Policy Interpretation
Soft Skills
Service ExcellenceFlexibilityEffective Communication
Tools & Technologies
BCD Travel ToolsGDS Sabre
Industry Keywords
VIP TravelTravel PoliciesTravel ProceduresDOT RegulationsTSA Regulations
About the role
Key responsibilities & impact- Provide high-touch service excellence to key client travelers
- Handle incoming requests accurately and efficiently via phone, email, and other channels
- Serve as the primary point of contact for executive-level travelers
- Provide active travel consultation, including travel details and upselling related products
- Use BCD Travel tools and systems to complete requests
- Search and confirm customer travel reservations
- Interpret client travel policies and provide consistent customer consultation
- Fulfill requests regarding DOT, TSA, passports, visas, and other necessary regulations
- Apply travel supplier rules
- Maintain, communicate, and expand knowledge of supported travel industries
Requirements
What you’ll need- Experience in VIP travel
- Working knowledge of the travel industry, policies, procedures, and processes
- Strong skills in GDS Sabre
- Strong verbal and written communication skills in English
- Ability to work Wednesday–Sunday from 10a–7p CT
- Flexibility to work day, evening, overnight, weekend, and holiday shifts as determined by business needs
Benefits
Comp & perks- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Work at the forefront of travel technology and help shape the future of business travel
- Generous vacation days
- Mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- Inclusive work environment where diversity is celebrated
- Work From Anywhere opportunity for 60 days per year
- Reasonable and necessary accommodations