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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in VIP travel management and a thorough understanding of travel industry policies and procedures. Proficient in utilizing GDS Sabre and BCD Travel tools to provide exceptional service and support to executive-level travelers.
Highest-signal resume keywords
VIP Travel ExperienceGDS Sabre ProficiencyTravel Industry KnowledgeVerbal And Written Communication SkillsFlexibility For After-Hours Shifts
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Travel ConsultationTravel Reservation ManagementUnderstanding Of Travel PoliciesKnowledge Of DOT RegulationsKnowledge Of TSA RegulationsVisa ProcessingPassport ManagementUpselling Travel ProductsTravel Supplier Rules ApplicationClient Relationship Management
Soft Skills
High-Touch ServiceEffective CommunicationProblem-SolvingCustomer Service OrientationAdaptability
Tools & Technologies
BCD Travel ToolsGDS Systems
Industry Keywords
Travel IndustryExecutive-Level TravelTravel Policies And ProceduresTravel Regulations
About the role
Key responsibilities & impact- Provide high-touch service to key client travelers
- Handle incoming requests accurately and efficiently via phone, email, and other channels
- Serve as the primary point of contact for executive-level travelers
- Provide active travel consultation, including travel details and upselling related products
- Use BCD Travel tools and systems to complete requests
- Search and confirm travel reservations
- Understand client travel policies and guide customers accordingly
- Fulfill requests regarding DOT, TSA, passports, visas, and other regulations
- Apply travel supplier rules
- Maintain, communicate, and expand knowledge of supported travel industries
Requirements
What you’ll need- Experience in VIP travel
- Working knowledge of the travel industry, policies, procedures, and processes
- Strong skills in GDS Sabre
- Strong verbal and written communication skills in English
- Flexibility for Elite 24 After-Hours
- Flexibility to work day, evening, overnight, weekend, and holiday shifts as determined by business needs
Benefits
Comp & perks- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Work at the forefront of travel technology and help shape the future of business travel
- Generous vacation days
- Mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- Inclusive work environment where diversity is celebrated
- Work From Anywhere opportunity for 60 days per year