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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in VIP travel management, including a strong understanding of travel industry policies and procedures. Proficient in using GDS Sabre and providing high-touch customer service to executive-level travelers.
Highest-signal resume keywords
VIP Travel ExperienceGDS Sabre ProficiencyTravel Industry KnowledgeVerbal and Written Communication SkillsCustomer Consultation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Travel ConsultationTravel Reservation ManagementClient Travel Policy ApplicationRegulatory ComplianceTravel Supplier Rules Application
Soft Skills
High-Touch Customer ServiceFlexibility
Tools & Technologies
BCD Travel Tools
Industry Keywords
DOT RegulationsTSA RegulationsPassportsVisasTravel Policies
About the role
Key responsibilities & impact- Provide high-touch service to key client travelers
- Handle incoming requests accurately and efficiently via phone, email, and other channels
- Serve as the primary point of contact for executive-level travelers
- Provide active travel consultation, travel details, and upsell related products
- Use BCD Travel tools and systems to complete requests
- Search and confirm travel reservations
- Apply client travel policies and consistently provide customer consultation
- Fulfill requests concerning DOT, TSA, passports, visas, and other regulations
- Apply travel supplier rules
- Maintain, communicate, and expand knowledge of supported travel industries
Requirements
What you’ll need- Experience in VIP travel
- Working knowledge of the travel industry, policies, procedures, and processes
- Strong skills in GDS Sabre
- Strong verbal and written communication skills in English
- Flexibility to work evenings, weekends, and some holidays for Elite 24 After-Hours
Benefits
Comp & perks- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Work at the forefront of travel technology and help shape the future of business travel
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
- Work From Anywhere opportunity for 60 days per year
- Shift differential pending on shift assigned