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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing partner onboarding processes, including training and documentation development, while effectively communicating technical concepts to diverse audiences. Proficient in customer service and project management within the telecommunications and VoIP sectors.
Highest-signal resume keywords
Customer Service ExperienceTelecommunications KnowledgeOnboarding ManagementProject Management SkillsMicrosoft 365 Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
VoIP TechnologiesIP RoutingIP AddressingIP PBXSIPUCaaSTraining DevelopmentDocumentation SkillsProblem-SolvingOrganizational Skills
Soft Skills
Strong CommunicationPresentation SkillsAttention to DetailAbility to Manage Multiple PrioritiesCollaboration Skills
Tools & Technologies
Project Management ToolsMicrosoft 365
Industry Keywords
Partner OnboardingCustomer SuccessTelecom ServicesTechnical SupportImplementation
Tech Stack
Tools & technologiesVoIP
About the role
Key responsibilities & impact- Manage partner onboarding from kickoff through launch
- Coordinate milestones, deliverables, communication, and issue resolution
- Lead onboarding meetings, product demonstrations, and training
- Help partners adopt the SkySwitch platform and best practices
- Partner with internal teams to resolve technical, implementation, support, and knowledge gaps
- Develop and maintain training materials, job aids, onboarding documentation, learning schedules, and participant records
- Identify opportunities to improve onboarding processes, training effectiveness, partner readiness, and the overall partner experience
- Maintain current product and industry knowledge
- Perform other duties as assigned
Requirements
What you’ll need- 4+ years of experience in customer service, telecommunications, VoIP, SIP, UCaaS, onboarding, implementation, training, or customer success
- 2+ years supporting or troubleshooting telecom services
- Working knowledge of network telephony, IP routing, IP addressing, IP PBX, and VoIP technologies
- Strong communication and presentation skills
- Ability to explain technical concepts to technical and nontechnical audiences
- Strong customer service, problem-solving, organizational, and project-management skills
- Ability to manage multiple priorities
- Proficiency with Microsoft 365 and project-management tools
- Strong attention to detail and documentation skills
- Ability to work independently while collaborating effectively across internal teams
- Must be based in the United States
- Not eligible for relocation assistance or sponsorship
- Ability to work 8am to 5pm Pacific
- Approximately 10% annual travel within the United States
Benefits
Comp & perks- Competitive industry salaries
- Comprehensive medical, dental, and vision insurance
- Company-provided life and disability insurance
- Matching 401 (k) plan
- Employee Emergency Assistance Fund
- Paid holidays and vacation time
- FMLA
- Monetary award through the Employee of the Quarter program
- Employee of the Year 7-day vacation package to the Caribbean
- Regional team-building gatherings
- Training, professional development and career growth opportunities
- Remote work within the United States
- BCM One Gives Back Program