Service Delivery Administrator

BCM One

. Follow the documented delivery process for Managed SBC orders and propose updates to management when issues are noted .

Posted 11/11/2026full-timeMakati City • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing telecommunications orders and project coordination, ensuring effective communication between customers and engineering teams. Proficient in utilizing Microsoft Office Suite 365 for documentation and tracking processes.

Highest-signal resume keywords

Telecommunications ExperienceProject ManagementCustomer ServiceMicrosoft Office Suite 365 ProficiencyAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ManagementProject CoordinationBilling InitiationDocumentation UpdateSession Border Controller DeploymentAsset ManagementHardware Ordering

Soft Skills

Effective CommunicationOrganizational Skills

Industry Keywords

Managed SBCOnboarding ProcessCustomer CasesVendor LiaisonPhysical Equipment Start-Up

About the role

Key responsibilities & impact

Follow the documented delivery process for Managed SBC orders and propose updates to management when issues are noted
Own orders and serve as the single contact point for customers throughout delivery
Provide regular, tracked and structured customer communications on order status
Organize orders through the project and onboarding process
Follow, prompt and bridge communications between customers and engineers during configuration and testing
Track and initiate billing for Managed SBC orders
Prompt, liaise and organize internal work spanning Managed SBC and other teams during projects
Ensure onboarding and offboarding processes are followed, liaising with engineers for timely inputs
Manage planned work and ensure customers are notified appropriately
Respond to customer cases related to orders raised by phone or ticket
Work with key vendors to place orders according to the ordering process
Update documentation and systems defined in the delivery process
Deploy Session Border Controllers (SBCs) on-site and ensure smooth project execution with project managers
Manage SBC team onboarding documentation, asset management and contract details in systems
Oversee physical equipment start-up and ensure systems and assets are integrated and operational
Manage hardware ordering with third-party vendors for clients

Requirements

What you’ll need

At least 2+ years of experience in telecommunications and project management
Customer service experience
Excellent written and spoken English
Willingness to work overnights
Proficiency with Microsoft Office Suite 365, specifically Excel and Word
Strong attention to detail
Willingness to work hybrid from the Makati City office 3 days per week and 2 days from home

Benefits

Comp & perks

Competitive industry salaries with annual reviews
Health Insurance (HMO with 2 free dependents)
Generous Paid time off
Company retirement plan
13th month pay
Employee of the Quarter program with a monetary award
Employee of the Year includes a 7-day vacation package to the Caribbean
Regional team-building gatherings
Training, professional development and career growth opportunities
BCM One Gives Back Program
Emergency Fund for team members
Team-based culture and collaboration opportunities
Diversity, Equity and Inclusion initiatives