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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow administration and implementation, with a strong focus on business process design, workflow optimization, and stakeholder collaboration. Proven ability to manage platform enhancements and support training initiatives for effective platform adoption.
Highest-signal resume keywords
ServiceNow AdministrationBusiness Process DesignWorkflow OptimizationProject ManagementServiceNow Certified System Administrator
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow ImplementationRequirements GatheringPlatform EnhancementsChange ManagementTicketing System Migration
Soft Skills
Strong CommunicationOrganization SkillsCollaboration
Tools & Technologies
ServiceNowTicketing Systems
Certifications & Qualifications
ServiceNow Certified System AdministratorITIL Certification
Industry Keywords
TelecommunicationsTechnologyManaged Services
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Administer and support BCM One's ServiceNow platform
- Partner with stakeholders to gather requirements and improve business processes
- Translate business needs into scalable workflows and system solutions
- Serve as the primary liaison between internal teams and implementation partners
- Evaluate and manage platform enhancements, changes, and releases
- Establish governance, best practices, and change management processes
- Support platform adoption, training, and continuous improvement initiatives
- Help lead implementation and launch of a new enterprise-wide ServiceNow platform
- Unify multiple ticketing systems into a scalable solution for technicians, partners, and customers
Requirements
What you’ll need- 4+ years of ServiceNow administration experience
- Experience supporting or leading a ServiceNow implementation
- Strong understanding of business process design and workflow optimization
- Ability to gather requirements and translate them into effective solutions
- Proven experience working across technical and business teams
- Strong communication, organization, and project management skills
- Bachelor's degree or equivalent combination of education and experience
- Candidates must reside in and be authorized to work in the United States
- No relocation assistance or visa sponsorship available
- ServiceNow Certified System Administrator certification preferred
- ITIL certification or knowledge preferred
- Experience with ticketing system migrations or enterprise platform implementations preferred
- Telecommunications, technology, or managed services industry experience preferred
- Eastern business hours with flexibility for international teams
Benefits
Comp & perks- Competitive industry salaries
- Comprehensive medical, dental, and vision insurance
- Company-provided life and disability insurance
- Matching 401(k) plan
- Employee Emergency Assistance Fund
- Paid holidays and vacation time
- FMLA
- Monetary award through the Employee of the Quarter program
- Employee of the Year 7-day vacation package to the Caribbean
- Regional team-building gatherings
- Training, professional development, and career growth opportunities
- Flexible work arrangements: hybrid or remote consideration
- BCM One Gives Back Program
- Employee Council and Diversity Equity and Inclusion Committee participation opportunities