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BCX

Junior Customer Engineer – FS

BCX

. Provision routine hardware service and remote diagnostic activities under close supervision .

Posted 10/5/2026full-timeGeorge • South AfricaJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in hardware installation and maintenance within the retail environment, ensuring compliance with service level agreements and effective use of configuration management systems. Proficient in remote diagnostic support and client interaction, with a strong focus on achieving operational excellence.

Highest-signal resume keywords
Hardware InstallationConfiguration ManagementCompTIA CertificationMicrosoft Systems AssociateLinux LPIC Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Hardware ServiceRemote DiagnosticsConfiguration Management Database (CMDB)SLA PerformanceInstallation Procedures
Soft Skills
Client SupportCommunication
Tools & Technologies
RemedyCustomer Software Packages
Certifications & Qualifications
CompTIA CertificationMicrosoft Systems AssociateLinux LPIC (1 and 2)
Industry Keywords
Retail EnvironmentBillableClient Roaming

Tech Stack

Tools & technologies
Linux

About the role

Key responsibilities & impact
  • Provision routine hardware service and remote diagnostic activities under close supervision
  • Achieve contract service levels with contracted clients
  • Maintain the configuration management system, including the CMDB
  • Operate and control installed hardware and software
  • Execute tasks and procedures to agreed service levels or specific requirements
  • Follow plans and instructions to install or remove hardware and software
  • Track and check items against installation plans or instructions
  • Install or remove hardware and software using supplied instructions, tools, and agreed standards
  • Support fellow technicians telephonically using remote tools and customer software packages such as Remedy
  • Drive SLA performance
  • Report to the Ops Manager: Onsite Operations (M/S6)

Requirements

What you’ll need
  • NQF 4: Grade 12 National Diploma
  • Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
  • COMPTIA certification
  • Microsoft Systems Associate or Engineer (MCSA or MCSE)
  • Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+
  • Drivers Licence and Reliable Vehicle - both required
  • Ability to work extended /long hours as and when required
  • Client Roaming
  • Billable

Benefits

Comp & perks
  • Required to travel locally
  • Drivers Licence and Reliable Vehicle
  • Ability to work extended /long hours as and when required