Implementation Specialist

• Provision routine hardware service and remote diagnostic activities under close supervision
• Maintain the configuration management system, including the configuration management database (CMDB)
• Operate and control installed hardware and software continually
• Execute tasks and procedures to agreed service levels and requirements
• Follow plans or instructions to install or remove hardware and software
• Track and check items against installation instructions or plans
• Install or remove hardware and software using supplied instructions, tools, and agreed standards
• Support fellow technicians telephonically using remote tools and customer software packages such as Remedy
• Drive SLA achievement
• Report to the Ops Manager: Onsite Operations

BCX

Junior Customer Engineer – FS