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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in hardware installation and maintenance within a retail environment, with a strong focus on achieving service level agreements (SLAs) and providing exceptional customer service. Proficient in configuration management and remote diagnostic activities, supported by relevant certifications.
Highest-signal resume keywords
COMPTIA CertificationMicrosoft Systems Associate (MCSA)Linux LPIC (1 and 2)Hardware InstallationCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Hardware InstallationConfiguration ManagementRemote DiagnosticsSLA AchievementICT Knowledge
Soft Skills
Problem SolvingTeamwork
Tools & Technologies
RemedyConfiguration Management Database (CMDB)
Certifications & Qualifications
COMPTIA CertificationMicrosoft Systems Associate (MCSA)Linux LPIC (1 and 2)
Industry Keywords
Retail EnvironmentTechnology Consulting
Tech Stack
Tools & technologiesLinux
About the role
Key responsibilities & impact- Provision routine hardware service and remote diagnostic activities under close supervision
- Maintain the configuration management system, including the configuration management database (CMDB)
- Operate and control installed hardware and software continually
- Execute tasks and procedures to agreed service levels and requirements
- Follow plans or instructions to install or remove hardware and software
- Track and check items against installation instructions or plans
- Install or remove hardware and software using supplied instructions, tools, and agreed standards
- Support fellow technicians telephonically using remote tools and customer software packages such as Remedy
- Drive SLA achievement
- Report to the Ops Manager: Onsite Operations
Requirements
What you’ll need- NQF 4: Grade 12 National Diploma
- Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
- COMPTIA certification
- Microsoft Systems Associate or Engineer (MCSA or MCSE)
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+
- Required to travel locally
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
- ICT knowledge
- Technology consulting
- Problem solving
- Customer service
- Teamwork