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BD

Analyst, Contract Operations – Customer Contract Administration

BD

. Support BD’s price activation processes through letters of commitment, customer setup and maintenance, group transitions, and local contract management .

Posted 10/27/2026full-timeUnited StatesJunior💰 $37 - $59 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in commercial contract operations, including contract execution, pricing management, and customer service. Proficient in data analysis and visualization tools to drive process improvements and enhance stakeholder communication.

Highest-signal resume keywords
Commercial Contract OperationsContract ExecutionMicrosoft ExcelPower BICustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Data MiningContract PricingSales SupportProcess OptimizationKPI ManagementERP SystemsAutomation ToolsReporting ToolsGPO Group TransitionsMembership Management
Soft Skills
Communication SkillsProblem-Solving SkillsAttention to DetailAdaptabilityCollaboration
Tools & Technologies
SAP BIQlikViewSalesforceSAPVistexJDE
Industry Keywords
Price ActivationContract ManagementStakeholder EngagementOperational CapabilitiesPerformance Metrics

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Support BD’s price activation processes through letters of commitment, customer setup and maintenance, group transitions, and local contract management
  • Oversee commercial consumable sales contracts across all U.S. business segments
  • Execute letter of commitments, customer setup and maintenance, GPO group transitions, and local contracts for new and renewal agreements
  • Serve as a key point of contact for pricing activation and membership inquiries
  • Collaborate with distributor partners, GPOs, business unit sales teams, commercial operations teams, and commercial customers
  • Support enterprise-wide operational capabilities, policy execution, process optimization, and governance
  • Manage and resolve high volumes of internal and external inquiries using automation and reporting tools
  • Facilitate and lead internal and external calls to resolve stakeholder requests
  • Communicate customer pricing eligibility for GPO and local agreement requests
  • Drive performance against metrics, KPIs, SLAs, and Individual Impact goals
  • Manage price activation transitions, roster alignment, and effective dates for new and transitioning members
  • Manage member account additions and removals across ERP platforms using BOTs and automation tools
  • Prepare and distribute dealer notifications detailing contract pricing and membership changes
  • Maintain centralized documentation of membership-related pricing exceptions
  • Communicate time-sensitive membership exceptions to cross-functional teams
  • Identify local agreements requiring modification due to GPO group transitions using Power BI or other reporting tools
  • Communicate updates to local contracting associates for accurate GPO fee reporting
  • Support the design and implementation of solutions improving LOC, CS&M, and GPO group transition processes
  • Collaborate with distributor partners on contract loading processes and testing
  • Identify and implement improvements in GPO and local contract execution and renewal processes
  • Improve customer experience through process and service enhancements
  • Address contract execution activities affecting pricing accuracy
  • Participate in distributor calls to resolve related issues

Requirements

What you’ll need
  • Bachelor’s degree (BA/BS) or equivalent professional experience (required)
  • 1–3 years of experience in commercial contract operations or related fields
  • Strong Excel skills, including the ability to manipulate large datasets and extract insights
  • Experience with data mining and visualization tools such as SAP BI, Power BI, and QlikView
  • Familiarity with ERP systems including SAP, Vistex, and JDE (preferred)
  • Excellent verbal and written communication skills
  • Ability to convey complex information clearly and effectively
  • Ability to build and maintain strong cross-functional relationships across internal and external stakeholders
  • Strong problem-solving skills, sound business acumen, and attention to detail
  • Growth mindset and commitment to continuous improvement, innovation, and driving value
  • Highly organized with ability to manage multiple priorities effectively
  • Proven track record of meeting or exceeding key performance metrics
  • Required skills include Adaptability, Collaboration, Contract Execution, Contract Pricing, Customer Service, Microsoft Excel, Salesforce (Software), Sales Support, and Time Management

Benefits

Comp & perks
  • Annual Bonus
  • Medical coverage
  • Health Savings Accounts
  • Flexible Spending Accounts
  • Dental coverage
  • Vision coverage
  • Hospital Care Insurance
  • Critical Illness Insurance
  • Accidental Injury Insurance
  • Life and AD&D insurance
  • Short-term disability coverage
  • Long-term disability insurance
  • Long-term care with life insurance
  • Anxiety management program
  • Wellness incentives
  • Sleep improvement program
  • Diabetes management program
  • Virtual physical therapy
  • Emotional/mental health support programs
  • Weight management programs
  • Gastrointestinal health program
  • Substance use management program
  • Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
  • BD 401(k) Plan
  • BD Deferred Compensation and Restoration Plan
  • 529 College Savings Plan
  • Financial counseling
  • Baxter Credit Union (BCU)
  • Daily Pay
  • College financial aid and application guidance
  • Paid time off (PTO), including all required State leaves
  • Educational assistance/tuition reimbursement
  • MetLife Legal Plan
  • Group auto and home insurance
  • Pet insurance
  • Commuter benefits
  • Discounts on products and services
  • Academic Achievement Scholarship
  • Service Recognition Awards
  • Employer matching donation
  • Workplace accommodations
  • Adoption assistance
  • Backup day care and eldercare
  • Support for neurodivergent adults, children, and caregivers
  • Caregiving assistance for elderly and special needs individuals
  • Employee Assistance Program (EAP)
  • Paid Parental Leave
  • Support for fertility, birthing, postpartum, and age-related hormonal changes
  • Bereavement leaves
  • Military leave
  • Personal leave
  • Family and Medical Leave (FML)
  • Jury and Witness Duty Leave
  • Comprehensive Total Rewards program
  • Performance-based reward and recognition opportunities