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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong sales support and customer engagement capabilities within the healthcare industry, with a focus on building relationships and delivering exceptional customer experiences. Proficient in managing territory business plans and providing effective solutions to customer inquiries.
Highest-signal resume keywords
Customer Service ExperienceSales Support ExperienceHealthcare Industry KnowledgeProficiency in Microsoft OfficeExperience with Salesforce.com
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales SupportCustomer EngagementInventory ManagementRFP ExecutionPost-Conversion Audits
Soft Skills
Excellent Communication SkillsProblem-Solving AbilityRelationship Building
Tools & Technologies
Microsoft OfficeSAPJDESalesforce.com
Certifications & Qualifications
Valid Driver's License
Industry Keywords
HealthcareCustomer ExperienceTerritory ManagementCompetitive IntelligenceMarket Insights
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Drive growth and customer engagement across Manitoba, Saskatchewan and Thunder Bay region
- Support other Canadian provinces as required
- Execute territory business plans and deliver exceptional customer experiences
- Provide territory sales support and serve as a primary point of contact for day-to-day customer inquiries
- Directly sell Hypodermics, Gravity Syringe Disposables, and Port Access Needles product portfolios
- Build and maintain relationships with key decision-makers and influencers
- Identify growth opportunities and drive portfolio sales performance
- Support business retention across the assigned territory
- Support customers with inventory updates, backorder management, allocations, drop shipments, substitutions, product cross-referencing and rush shipments
- Establish and maintain relationships with hospitals and local distributors
- Provide on-site conversion support when required
- Coordinate sample orders and process customer quotes
- Support regional conference planning
- Process and disseminate Notices of Conversion
- Manage BIC travel and lodging, including payment processing
- Perform post-conversion audits
- Provide front-line customer support
- Participate in RFP execution during pre-, during- and post-phases
- Represent product value propositions to customers
- Uncover and share competitive intelligence and market insights
- Adhere to company policies and procedures
Requirements
What you’ll need- 2 years experience in a customer service, sales support, customer facing role
- Healthcare industry experience strongly preferred
- University or college degree
- Must possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years
- Must meet BD's auto safety standards
- Ability to travel 20% of the time, including overnight travel
- Strong knowledge of Microsoft Office software including Excel, Word, PowerPoint, Outlook
- Excellent verbal and written communication and presentation skills
- Ability to identify issues and develop effective solutions
- Ability to travel to the US for training and meetings
- Proficiency with SAP and/or JDE is an asset
- Adept with CRMs, specifically Salesforce.com, preferred
Benefits
Comp & perks- Comprehensive Total Rewards program
- Reward and recognition opportunities
- Competitive compensation and benefits programs
- Learning, growth and development opportunities
- Flexibility and work-life balance
- Equal Opportunity Employer