Automation Service Engineer – Technician

. Respond promptly to customer needs .

Posted 10/22/2026full-timeDetroit • Michigan • United StatesMid-LevelSenior💰 $27 - $43 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in servicing laboratory systems, including KiestrA, Microbiology, Molecular, and LC/MS systems, while ensuring compliance with specifications and maintaining effective communication with customers and IT personnel. Proficient in electronic technology, mechatronics, and information systems networking, with a strong focus on customer service and support.

Highest-signal resume keywords

Bachelor's Degree In EngineeringElectronics And Electro-Mechanical DevicesLaboratory Systems ServiceCustomer CommunicationVendor Credentialing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electronic TechnologyMechatronicsInformation Systems NetworkingComputer Software Operating SystemsRoboticsLiquid ChromatographyMass SpectrometryDatabase ManagementManual DexterityRespirator Fit Test

Soft Skills

Excellent Verbal CommunicationOutstanding Customer ServiceWritten Communication

Tools & Technologies

KiestrAMicrobiology SystemsMolecular SystemsLC/MS SystemsLab Information Systems

Certifications & Qualifications

A+ CertificationMicrosoft AccreditationCisco AccreditationReal ID Driver's License

Industry Keywords

Field Service RevenueOn-Call RotationSpare Parts InventoryAuto Safety StandardsCustomer IT Personnel

About the role

Key responsibilities & impact

Respond promptly to customer needs
Perform installations, maintenance, upgrades, and repairs using electronic and computer skills
Ensure instruments meet specifications
Service laboratory systems including KiestrA, Microbiology, Molecular, and LC/MS systems
Collaborate across service and support teams to drive field service revenue through billable offerings
Lead customer expectations by communicating work performed and providing follow-up plans
Collaborate with customers to schedule and complete system upgrades
Report and document customer complaints in appropriate systems for resolution and investigation
Maintain spare parts inventory, company-issued vehicle, laptop, tools, test devices, and other assigned equipment
Use the company credit card responsibly within established expense guidelines
Travel for scheduled and unscheduled customer visits, including overnight stays and occasional national travel
Participate in weekend/holiday on-call rotation for instrument support
Maintain a professional appearance

Requirements

What you’ll need

Bachelor’s degree in Engineering, Electronic Technology, Computer Science, Biomedical or another related discipline
Understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics
Intermediate knowledge of information systems networking architecture design and setup
Intermediate understanding of computer software operating systems
Ability to communicate with customer IT personnel and laboratory leadership
Must participate in vendor credentialing programs and complete credentialing requirements
Must have a Real ID
Valid state-issued Real ID driver’s license with at least 3 years of driving history
Must meet BD’s auto safety standards
Ability to travel up to 50% outside the home geographic area
Ability to participate in weekend/holiday on-call rotation approximately every 6 weeks
Ability to lift 30–40 lb objects from floor to chest level
Ability to repeatedly use manual sockets, crescent wrenches, and screwdrivers over an 8–10-hour day
Ability to sit, kneel, squat, bend, and stand repeatedly during an 8–10-hour period
Ability to push and pull objects weighing up to 70 lbs
Ability to perform fine motor tasks while reaching
Ability to carry a 30 lb pack for up to 1 hour
Ability to drive up to 6 hours and in adverse weather conditions
Ability to climb portable ladders and step stools
Must be able to pass a respirator fit test and annual spirometry if required
Preferred: expertise in robotics
Preferred: experience with Liquid Chromatography (LC) and Mass Spec (MS) instrumentation
Preferred: knowledge of Lab Information Systems (LIS) and database management
A+, Microsoft, or Cisco accreditation advantageous
Understanding of basic computer security concepts and standard processes
Excellent verbal and written communication skills
Outstanding customer service and soft skills

Benefits

Comp & perks

Medical, dental, and vision insurance
Health savings and flexible spending accounts
Life and disability insurance
Wellness resources
Mental health support
Disease management programs
401(k)
Deferred compensation programs
Financial counseling
DailyPay
Educational savings resources
Paid time off
Company holidays
Educational assistance
Parental leave
Adoption assistance
Backup care
Caregiving support
Employee assistance programs
Commuter benefits
Pet insurance
Legal services
Associate discount programs
Bereavement, military, personal, family and medical leave, and jury duty leave
Vendor credentialing support/participation
Company-issued vehicle and assigned equipment