Customer Support Specialist

. Follow necessary Customer Support protocols .

Posted 9/21/2026full-timeRemote • MalaysiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Support protocols, technical troubleshooting, and effective communication with diverse healthcare entities. Proficient in SQL Server, networking fundamentals, and customer service excellence.

Highest-signal resume keywords

SQL Server Database KnowledgeCustomer Support ExperienceExcellent Written And Verbal Communication SkillsActive Directory ExperienceVMware Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SQL Reporting ServicesSSIS ExposureWindows ServicesIIS And Web ApplicationsNetworking TopologyDNSDHCPXML LanguageApplication And OS Log ReviewPerformance Counters

Soft Skills

Excellent Time ManagementMultitasking SkillsProfessional DemeanorAttention To DetailEmpathy And Reassurance

Tools & Technologies

Internal Support ApplicationsComputer ProficiencyRemote Work Tools

Industry Keywords

Healthcare Customer SupportPatient SafetyTechnical Support

Tech Stack

Tools & technologies

DNSSQLSSISVMware

About the role

Key responsibilities & impact

Follow necessary Customer Support protocols
Interact with customers professionally and enthusiastically via verbal and written communication
Answer support calls promptly, document interactions, and transfer calls with urgency
Accurately document client interactions
Organize caseloads, troubleshoot assigned queues, and identify cases requiring escalation
Resolve open tickets and communicate resolutions to confirm client satisfaction
Use internal support applications to communicate with internal teams and customers
Support the field implementation team in completing installations
Coordinate and execute shipment of parts and supplies to customers
Accept inbound calls from doctors, nurses, pharmacies, and other healthcare entities
Obtain necessary information, attempt to resolve incidents, or escalate when necessary
Delegate pending callbacks to appropriate Customer Support Specialist tiers
Document client names, concerns or complaints, facilities, and phone numbers before escalation

Requirements

What you’ll need

1–5 years of technical/customer support experience
Bachelor's degree preferred
SQL Server database knowledge (SQL 2008/2012)
SSIS (SQL Job) exposure/experience
SQL Reporting Services
Operating system knowledge
Windows Services
IIS and web applications
Running performance counters
Basic understanding of Group Policies
Security permissions
Networking topology
DNS
DHCP
LAN/WAN
Telnet
Networking/OS ports
Understanding of XML language
Ability to review application and OS logs
Active Directory experience or exposure
VMware experience or exposure (1+ years)
Excellent written and verbal communication skills
Excellent time management and multitasking skills
Strong commitment to quality, customer service and patient safety
Ability to communicate complex technical systems to non-technical audiences
Ability to work in a team environment
Professional demeanor when handling complex user issues and high-pressure situations
Excellent customer service skills
Exceptional attention to detail
Excellent organizational skills
Ability to work in a fast-paced environment
Ability to listen, empathize and reassure clients
Ability to independently research and troubleshoot technical hardware and software issues
Ability to work in a remote, home-office-based environment
Experience using a computer in a work setting
Strong work ethic and initiative

Benefits

Comp & perks

Opportunity for accelerated growth
Learning, growth and development opportunities
Equal Opportunity Employer