Document Coordinator

. Contact physician office staff via phone, fax, and/or email to obtain medical documentation .

Posted 10/22/2026full-timeRemote • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in customer service within the medical industry, with strong capabilities in communication, problem-solving, and adherence to compliance standards such as HIPAA and Medicare guidelines.

Highest-signal resume keywords

Customer Service ExperienceMedical Industry KnowledgeCall Center Telecommunications SoftwareMicrosoft Office ApplicationsAnalytical Reasoning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Intermediate Math SkillsMedical Documentation InterpretationTechnical Procedure AnalysisProblem SolvingForecasting Exponentials

Soft Skills

Effective CommunicationProfessional Resolution of IssuesBusiness Correspondence Writing

Tools & Technologies

Call Center Telecommunications SoftwareMicrosoft Office Applications

Industry Keywords

HIPAA ComplianceMedicare GuidelinesMedical SuppliesSales OperationsCustomer Service Initiatives

About the role

Key responsibilities & impact

Contact physician office staff via phone, fax, and/or email to obtain medical documentation
Develop and maintain knowledge of medical supplies and/or insurance guidelines
Identify and professionally resolve customer service-related issues
Work with Sales Operations to identify and support customer service-related initiatives aligned with company goals and objectives
Meet or exceed daily, weekly, and monthly inbound or outbound call goals and productivity measurements
Adhere to phone activity and compliance standards, including Medicare guidelines, HIPAA, ACW, and minimum call volumes
Track daily production and submit daily sales logs to the direct supervisor
Work within Special Projects, Progress Notes, and/or Service Ticket Team as business needs require

Requirements

What you’ll need

Minimum High School Diploma or general education degree (GED)
Minimum 1 year call center or customer service experience; medical industry experience preferred
Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools
Ability to write internal and external business correspondence and effectively present information and respond to questions
Ability to apply intermediate math skills and calculate discounts, interest, commissions, proportions, and percentages
Ability to solve practical problems and interpret written, oral, diagram, or schedule instructions
Advanced analytical reasoning, including forecasting exponentials within workflow processes and reasoning against outside factors
Knowledge of Microsoft Office Applications
Ability to utilize call center telecommunications software
Ability to work late shift 9:30 AM–5:30 PM EST once a week and first shift EST on other days

Benefits

Comp & perks

COVID-19 vaccination may be required for certain roles, with testing potentially available and/or required
Workplace accommodation requests considered pursuant to applicable law
Opportunities to learn, grow and thrive
Face-to-face collaboration supporting learning, progress, and success