Electrical Service Engineer, Entry Level

. Attend to service needs of BD Advanced Diagnostics customers within the assigned geographic territory and nationally as needed .

Posted 10/23/2026full-timeRemote • Wisconsin • United StatesEntry Level💰 $27 - $43 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in servicing laboratory systems, including Kiestra, Microbiology, Molecular, and LC/MS systems, while effectively communicating with customers and collaborating across teams to enhance service delivery. Holds a Bachelor's degree in Electrical Engineering, Electronic Technology, or Biomedical disciplines, with a strong understanding of electronics and information systems.

Highest-signal resume keywords

Laboratory Systems ServiceElectronics and Electro-Mechanical DevicesInformation Systems NetworkingCustomer CommunicationVendor Credentialing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electrical EngineeringElectronic TechnologyMechatronicsPLC ProgrammingPneumaticsComputer Software Operating SystemsLiquid ChromatographyMass SpectrometryLab Information SystemsDatabase Management

Soft Skills

Excellent Verbal CommunicationOutstanding Customer ServiceWritten Communication

Tools & Technologies

Test EquipmentSchematic DiagramsCompany-Issued VehicleLaptopToolsTest Devices

Certifications & Qualifications

Real IDA+ CertificationMicrosoft AccreditationCisco Accreditation

Industry Keywords

Field ServicePreventive MaintenanceCustomer Complaints ResolutionSpare Parts InventoryAuto Safety Standards

About the role

Key responsibilities & impact

Attend to service needs of BD Advanced Diagnostics customers within the assigned geographic territory and nationally as needed
Work remotely without direct supervision and conduct overnight travel on short notice
Respond promptly to customer needs
Perform installations, maintenance, upgrades, and repairs using electronic and computer skills, tools, test equipment, and schematic diagrams
Service laboratory systems including Kiestra, Microbiology, Molecular, and LC/MS systems
Collaborate across service and support teams to drive field service revenue through billable preventive maintenance and equipment moves
Communicate work performed and provide follow-up plans when needed
Proactively schedule and complete system upgrades with customers
Report and document customer complaints in appropriate systems for resolution and investigation
Maintain spare parts inventory, company-issued vehicle, laptop, tools, test devices, and other assigned equipment
Use the company credit card responsibly within established expense guidelines
Travel up to 50% outside the home geographic area, including scheduled and unscheduled visits, overnight stays, and occasional national travel
Participate in weekend/holiday on-call rotation approximately every 6 weeks, with local phone availability and potential national travel
Maintain a professional appearance
Complete vendor credentialing requirements to maintain access to customer facilities

Requirements

What you’ll need

Bachelor’s degree in Electrical Engineering, Electronic Technology, Biomedical or other related disciplines
Understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics
Intermediate knowledge of information systems networking architecture design and set up
Intermediate understanding of computer software operating systems
Ability to communicate with customer information technology personnel and lab leadership
Must participate in vendor credentialing programs and complete credentialing requirements
Must have a Real ID
Must possess and maintain a valid state-issued Real ID driver's license with at least 3 years of driving history
Must meet BD's auto safety standards
Ability to lift 30 to 40 lb. objects from floor to chest level
Ability to turn manual sockets, crescent wrenches, and screwdrivers repeatedly over an 8-to-10-hour day
Ability to sit, kneel, squat, bend, and stand repeatedly during an 8–10-hour period
Ability to push and pull objects weighing up to 70 lbs
Ability to perform fine motor tasks while reaching during an 8–10-hour day
Ability to carry a 30 lb. pack for up to 1 hour
Ability to drive up to 6 hours and in adverse weather conditions
Ability to climb portable ladders and step stools
If required to wear a respirator, must pass a fit test and annual spirometry
Preferred: expertise in robotics
Preferred: experience with Liquid Chromatography (LC) and Mass Spec (MS) instrumentation
Preferred: knowledge of Lab Information Systems (LIS) and database management
A+, Microsoft or Cisco accreditation advantageous
Understanding of basic computer security concepts and standard processes
Excellent verbal and written communication skills
Outstanding customer service and soft skills

Benefits

Comp & perks

Medical, dental, and vision insurance
Health savings and flexible spending accounts
Life and disability insurance
Wellness resources
Mental health support
Disease management programs
401(k)
Deferred compensation programs
Financial counseling
DailyPay
Educational savings resources
Paid time off
Company holidays
Educational assistance
Parental leave
Adoption assistance
Backup care
Caregiving support
Employee assistance programs
Commuter benefits
Pet insurance
Legal services
Associate discount programs
Bereavement, military, personal, family and medical leave, and jury duty leave
COVID-19 vaccination/testing accommodations where applicable
Learning, growth, and development opportunities
Company-issued vehicle, laptop, tools, test devices, and spare parts inventory