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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer onboarding, application training, and workflow optimization within life sciences. Proficient in troubleshooting complex workflows and providing advanced application support to enhance customer satisfaction and outcomes.
Highest-signal resume keywords
Flow Cytometry ApplicationsCell SortingTroubleshooting Complex WorkflowsTraining and Communication SkillsWorkflow Optimization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Flow CytometryCell SortingWorkflow OptimizationMethod DevelopmentApplication SupportTroubleshootingScientific ConsultationBest Practices ImplementationCustomer EngagementField Insights
Soft Skills
Communication SkillsPresentation SkillsRelationship BuildingProblem-SolvingCollaboration
Tools & Technologies
FlowJoInfinicytOMIQFCS Express
Certifications & Qualifications
Bachelor’s Degree in Life SciencesValid Driver’s License
Industry Keywords
Customer OnboardingApplication TrainingScientific AdvisorCustomer SatisfactionAccount Development Strategies
About the role
Key responsibilities & impact- Lead customer onboarding from purchase through implementation
- Deliver application-focused training tailored to customer workflows and expertise levels
- Educate customers on best practices to maximize instrument and application performance
- Support initial setup, validation, and readiness of customer workflows
- Provide advanced application support and troubleshooting across instruments and workflows
- Resolve complex technical challenges with customers and coordinate escalations with internal teams
- Serve as a trusted scientific advisor for ongoing application needs
- Drive utilization through proactive scientific consultation and workflow optimization
- Advise customers on improving workflows and outcomes
- Identify gaps and recommend best-practice solutions
- Enable measurable success with technologies and reagents
- Strengthen customer satisfaction, retention, and value realization
- Build trusted relationships with scientific stakeholders
- Identify opportunities to expand application usage and workflow breadth
- Surface unmet needs for additional products, reagents, or capabilities
- Partner with Account Managers and Technical Sales Specialists on growth opportunities
- Contribute insights to territory and account development strategies
- Collaborate with commercial, technical sales, service, and marketing teams
- Support account-based customer engagement strategies
- Provide field insights for product development and training programs
Requirements
What you’ll need- Bachelor’s degree in life sciences or related field
- Hands-on experience with flow cytometry applications and cell sorting
- Strong troubleshooting capabilities across complex workflows
- Ability to translate scientific concepts into practical application
- Strong training, communication, and presentation skills
- Valid driver’s license with at least 3 years of driving history
- Ability and willingness to travel extensively (60–70%), including multi-day overnight travel
- Advanced degree in life sciences or related field preferred
- Experience with spectral flow cytometry preferred
- Experience operating and troubleshooting cell sorters preferred
- Prior customer-facing application support or training experience preferred
- Familiarity with FlowJo, Infinicyt, OMIQ, or FCS Express preferred
- Experience in workflow optimization and method development preferred
- Experience working cross-functionally in commercial or field environments preferred
Benefits
Comp & perks- Incentives in addition to base pay
- Comprehensive Total Rewards program
- Reward and recognition opportunities
- Competitive compensation and benefits programs
- Learning, growth, and development opportunities
- Remote or field-based workplace arrangements
- Workplace accommodations considered pursuant to applicable law
- COVID-19 testing may be available and/or required in some locations