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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in single cell analysis techniques, including genomics, proteomics, and next generation sequencing, while providing exceptional customer support and maintaining strong communication with stakeholders. Proficient in laboratory workflows and adept at troubleshooting scM instrumentation to enhance customer satisfaction and drive business success.
Highest-signal resume keywords
Single Cell Analysis TechniquesGenomicsProteomicsNext Generation SequencingCustomer Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Laboratory TechniquesAssay DevelopmentWorkflow DesignInstrument TroubleshootingTechnical Support
Soft Skills
Communication SkillsInterpersonal SkillsProject ManagementAnalytical SkillsProblem-Solving Skills
Tools & Technologies
ScM InstrumentationLaboratory Workflows
Certifications & Qualifications
BA/BS in Life SciencesValid State-Issued Driver's License
Industry Keywords
Voice of CustomerField Scientific SupportCustomer-CentricitySales CollaborationBeta Testing
About the role
Key responsibilities & impact- Work with the scM Business Director, Field Applications Manager, Sales Specialists, Field Applications Specialists, and other stakeholders to meet U.S. region goals
- Execute support strategy and initiatives with the scM Field Applications Manager
- Perform instrument installation, applications training, technical support, pre-sales, and post-sales activities in the assigned region
- Stay current with single cell analysis techniques and industry best practices
- Stay current with BDB scM products and new product releases
- Maintain communication with customers and associates to ensure high satisfaction and apply feedback to improve support programs
- Participate in VOC, R&D beta testing, and technical input to help develop and improve products
- Perform other related duties and assignments as required
- Travel up to 60% of the time
Requirements
What you’ll need- Minimum BA/BS in life sciences discipline required
- Minimum 3 years’ experience in hands-on single cell analysis science and laboratory techniques with a focus on genomics, proteomics, and next gen sequencing
- Minimum 2 years’ experience providing internal laboratory or field scientific customer support in single cell analysis techniques
- Adept with scM instrumentation and assay troubleshooting and in the development of assay/workflow designs
- Strong understanding of laboratory workflows in a variety of lab settings and scientific disciplines
- Knowledge or willingness to learn field scientific support and customer-facing techniques
- Strong written and verbal communication and presentation skills
- Effective interpersonal skills
- Effective project management and goal setting skills
- Effective analytical/problem-solving skills
- Passion for customer centricity, including Voice of Customer
- Willingness to collaborate with sales and marketing to strategically drive BDB business
- Must possess and maintain a valid state-issued driver's license with 3 years of consecutive driving history and meet BD's auto safety standards
- Candidates must reside in the West US
- MS or PhD in life sciences discipline preferred
Benefits
Comp & perks- Annual SIP paid relative to performance
- Comprehensive Total Rewards program
- Reward and recognition opportunities
- Competitive compensation and benefits programs
- Learning, growth, and development opportunities
- Relocation benefits are not available for this position