Field Service Engineer

. Provide remote and on-site technical support for BD automated dispensing systems across the assigned region .

Posted 10/6/2026full-timeCincinnati • Ohio • United StatesMid-LevelSenior💰 $28 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for automated dispensing systems, including troubleshooting, diagnosing, and repairing hardware and software components. Proficient in maintaining compliance with regulatory standards and executing preventive maintenance programs while ensuring high-quality service delivery.

Highest-signal resume keywords

Field Service ExperienceMedical Device RepairTroubleshooting SkillsCompTIA A+ CertificationWindows OS Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportHardware RepairSoftware SupportPreventive MaintenanceDiagnostic InstrumentsMechanical AptitudeSystem CalibrationInventory ManagementProblem-SolvingElectromechanical Device Repair

Soft Skills

Independent WorkMulti-Priority HandlingCommunication SkillsCustomer Service Orientation

Tools & Technologies

Automated Dispensing SystemsNetworking ToolsPowered Hand ToolsManual Hand Tools

Certifications & Qualifications

CompTIA A+ CertificationCAC Eligibility

Industry Keywords

Department of DefenseDefense Health AgencyMedical Device ReportingService DocumentationRegulatory Compliance

About the role

Key responsibilities & impact

Provide remote and on-site technical support for BD automated dispensing systems across the assigned region
Support Department of Defense and Defense Health Agency facilities
Respond to, evaluate, prioritize, and resolve work orders within service-level expectations
Diagnose and repair proprietary hardware and software components with full case ownership
Troubleshoot complex issues and escalate to Senior or Lead Field Service Engineers as needed
Support government accounts requiring CAC eligibility
Execute preventive maintenance programs
Perform installations, in-servicing, repairs, calibrations, and general technical support
Maintain accurate inventory of spare parts
Maintain company-issued vehicle, tools, and equipment
Follow complaint-handling and Medical Device Reporting procedures
Ensure service documentation meets regulatory and corporate requirements
Uphold company safety, quality, and operational standards
Travel daily to customer locations within the assigned territory, with up to 25% overnight travel

Requirements

What you’ll need

Associate degree in a related field and/or 3+ years of Field Service or Technical Support experience
1–3 years of combined hardware, software, and IT support experience with proprietary and standard applications
Eligibility to obtain access to Federal Government facilities, including required identification badges
Strong troubleshooting, diagnostic, and problem-solving skills
Medical or electromechanical device repair experience required
Ability to work independently, handle multiple priorities, and travel as required
Mechanical aptitude with ability to disassemble/reassemble complex systems
Proficiency with Windows OS, networking, and diagnostic instruments
Ability to operate powered and manual hand tools
Ability to lift 85 lbs. frequently
Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods
Valid driver’s license and ability to meet company driving requirements
Daily car travel required, with occasional air travel and overnight stays
24×7 on-call service experience preferred
CompTIA A+ Certification or equivalent preferred

Benefits

Comp & perks

Company vehicle provided
Comprehensive Total Rewards program
Reward and recognition opportunities
Competitive compensation and benefits programs
Learning, growth, and development opportunities
COVID-19 vaccination accommodation requests considered pursuant to applicable law