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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and maintaining pharmacy automation systems, with strong capabilities in customer service and technical support. Proficient in utilizing diagnostic tools and managing service requests while ensuring compliance with service level agreements.
Highest-signal resume keywords
Pharmacy Automation SystemsTechnical SupportMicrosoft Windows Operating SystemsNetworking FundamentalsSalesforce Field Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingPreventive MaintenanceElectromechanical Systems RepairSoftware InstallationSystem ConfigurationNetwork DiagnosticsTechnical DocumentationDiagnostic Software UtilizationReading Technical DrawingsMechanical Aptitude
Soft Skills
Customer ServiceCommunicationOrganizational SkillsTime Management
Tools & Technologies
Remote Diagnostic ToolsSalesforce Field ServiceMicrosoft Office Applications
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Biomedical EquipmentHealthcare TechnologyIndustrial AutomationRoboticsMedical Devices
Tech Stack
Tools & technologiesTCP/IP
About the role
Key responsibilities & impact- Provide advanced technical support, preventive maintenance, installation assistance, and break/fix service for BD Parata pharmacy automation solutions
- Install, maintain, troubleshoot, and repair complex pharmacy automation systems
- Deliver exceptional customer service and maximize equipment uptime
- Diagnose and resolve electromechanical, software, networking, and system integration issues
- Perform preventive maintenance, inspections, upgrades, and corrective repairs
- Respond to service requests within established Service Level Agreements (SLAs)
- Educate customers on equipment operation, daily maintenance procedures, and best practices
- Use remote diagnostic tools and technical resources to resolve issues
- Collaborate with Technical Support, Engineering, Product Development, Manufacturing, and Field Service teams
- Assist with installation, relocation, and implementation of new pharmacy automation systems
- Document service activities, corrective actions, root cause findings, and customer interactions in Salesforce Field Service
- Provide feedback on product performance, recurring service trends, and customer needs
- Manage multiple priorities and communicate with customers and internal stakeholders
- Support regional operations through overnight travel, weekend coverage, holiday support, and overtime as needed
- Travel daily throughout the Tampa region and surrounding areas, with occasional overnight and air travel
Requirements
What you’ll need- High School Diploma or equivalent required
- Three or more years of experience in field service, technical support, industrial maintenance, biomedical equipment service, automation, military electronics, information technology, or a related technical field
- Strong working knowledge of Microsoft Windows operating systems, software installation, system configuration, and troubleshooting
- Proficiency with Microsoft Office applications
- Working knowledge of computer networking fundamentals, including TCP/IP, IP addressing, network diagnostics, routers, switches, and peripheral device connectivity
- Experience utilizing diagnostic software, remote support tools, and technical documentation
- Ability to locate, modify, and troubleshoot software configuration files and application settings
- Strong mechanical aptitude with the ability to disassemble, repair, and reassemble complex electromechanical systems
- Ability to read technical drawings, service manuals, and troubleshooting documentation
- Demonstrated ability to independently diagnose and resolve technical issues with minimal supervision
- Excellent communication, customer service, organizational, and time-management skills
- Valid driver's license with an acceptable driving record
- Ability to safely lift, carry, push, and pull up to 50 pounds frequently and up to 100 pounds occasionally
- Ability to stand for extended periods, occasionally up to 10 to 12 hours
- Preferred: Associate degree in Engineering Technology, Electronics, Information Technology, Computer Science, Mechanical Technology, Biomedical Equipment Technology, or a related technical discipline
- Preferred experience supporting healthcare technology, pharmacy automation, robotics, industrial automation, biomedical equipment, medical devices, copier/printer systems, ATM systems, or similar electromechanical equipment
- Preferred experience using Salesforce Field Service or a comparable service management platform
- Preferred experience installing, maintaining, or troubleshooting network-connected hardware and software solutions
- Preferred military technical training and service experience
Benefits
Comp & perks- Equal Opportunity Employer
- Reasonable accommodations may be made for qualified individuals with disabilities
- Opportunities to learn, grow and thrive
- Face-to-face collaboration and on-site collaboration culture
- COVID-19 testing may be available and/or required in some locations
- Potential work-life balance flexibility for remote or field-based positions