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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for BD Pyxis automated dispensing systems, including hardware and software diagnostics, preventive maintenance, and compliance with regulatory standards. Strong communication skills and ability to build customer relationships while managing service documentation and inventory effectively.
Highest-signal resume keywords
Field Service SupportHardware And Software DiagnosticsPreventive MaintenanceCompTIA A+ CertificationMedical Device Repair Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportHardware RepairSoftware RepairPreventive MaintenanceInstallationsCalibrationsInventory ManagementWork-Order EvaluationMDR ComplianceWindows OS Proficiency
Soft Skills
Professional CommunicationCustomer Relationship BuildingProblem SolvingCollaborationAdaptability
Tools & Technologies
Diagnostic InstrumentsService Documentation ToolsCompany-Issued VehiclePowered Hand ToolsManual Hand Tools
Certifications & Qualifications
CompTIA A+ Certification
Industry Keywords
Automated Dispensing SystemsDHADoD FacilitiesTechnical Support SpecialistElectromechanical Device RepairCAC EligibilityService-Level ExpectationsQuality ExpectationsOperational Standards24×7 On-Call Service
About the role
Key responsibilities & impact- Provide remote and on-site technical support for BD Pyxis automated dispensing systems across the assigned region, including DHA and DoD facilities
- Respond to, evaluate, prioritize, and resolve work orders within service-level expectations
- Diagnose and repair proprietary hardware and software components with full case ownership
- Troubleshoot complex issues and escalate to Senior or Lead FSEs as needed
- Support government accounts requiring eligibility for a CAC (Common Access Card)
- Execute preventive maintenance programs
- Perform installations, in-servicing, repairs, calibrations, and general technical support
- Maintain accurate spare-parts inventory
- Maintain company-issued vehicle, tools, and equipment
- Build positive customer relationships through professional communication and timely support
- Document service activities, expenses, and time logs using approved tools
- Partner with Sales and Implementation teams on deployments and customer experience
- Follow complaint-handling and Medical Device Reporting procedures
- Ensure service documentation meets regulatory and corporate requirements
- Uphold safety policies, quality expectations, and operational standards
- Participate in ongoing product-line training and stay informed on technologies, best practices, and system updates
- Work independently and collaboratively to meet service goals
- Support leadership with escalations, advanced troubleshooting, and case resolution
- Contribute to preventive service culture through shared insights and proactive support
Requirements
What you’ll need- Associate degree in S.T.E.M (Science, Technology, Engineering, and Mathematics)
- Previous experience as a Field Service or Technical Support specialist
- 1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications
- Professional written and verbal communication skills in English
- Proficiency with Windows OS, networking, and diagnostic instruments
- Experience with remote and on-site technical support
- Familiarity with work-order evaluation, prioritization, and resolution
- Experience diagnosing and repairing hardware/software components
- Experience with preventive maintenance, installations, repairs, and calibrations
- Familiarity with inventory management and company policy adherence
- Familiarity with service documentation, expenses, and time tracking
- Familiarity with MDR compliance and service procedures
- Ability and willingness to accommodate changing schedules and 24×7 on-call service
- Eligibility for access to Local, State, and/or Federal facilities, including background investigations and required identification credentials or security badges
- Willingness to travel as required
- Ability to meet BD’s company driving requirements
- Based in or within a 30-mile radius of Tampa, FL, or willing to relocate to the area
- Medical or electromechanical device repair experience required
- CompTIA A+ Certification or equivalent preferred
- Experience with 24×7 on-call service preferred
- Ability to operate powered and manual hand tools
- Ability to lift 85 lbs. frequently and 115 lbs. occasionally, including overhead lifts
- Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods
- Ability to sit for extended periods during travel
- Daily car travel required, with occasional air travel and overnight stays
Benefits
Comp & perks- Competitive compensation and benefits programs
- Reward and recognition opportunities
- Ongoing training and professional development
- Manager-approved seminars, training sessions, and development programs
- Company-issued vehicle, tools, and equipment
- Field-based work with remote and on-site technical support
- Equal opportunity employment