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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for BD Pyxis automated dispensing systems, including hardware and software diagnostics, preventive maintenance, and customer service excellence. Maintains compliance with safety standards and documentation requirements while effectively collaborating with cross-functional teams.
Highest-signal resume keywords
Technical SupportHardware/Software ExperiencePreventive MaintenanceCustomer ServiceField Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportHardware DiagnosticsSoftware TroubleshootingPreventive MaintenanceInstallationCalibrationInventory ControlField DocumentationWindows OSNetwork Experience
Soft Skills
Verbal CommunicationWritten CommunicationTime Management
Tools & Technologies
BD Pyxis SystemsAutomated Dispensing Systems
Certifications & Qualifications
Valid Driver’s LicenseCurrent Immunizations
Industry Keywords
Healthcare TechnologyField ServiceHospital PharmacyBio-Med ExperienceCustomer-Facing Environment
About the role
Key responsibilities & impact- Deliver excellent service experiences to customers
- Collaborate with cross-functional teams within Global Customer Support
- Provide remote and on-site technical support for BD Pyxis automated dispensing systems in hospitals and healthcare facilities
- Respond to, evaluate, and prioritize work orders
- Diagnose, service, and resolve proprietary hardware and software issues
- Maintain ownership of work orders and escalate issues to team leads and managers
- Log, track, and document work order activity
- Support all products within the region
- Execute preventive maintenance programs
- Provide limited support to Sales and Implementation teams
- Perform installations, in-servicing, repairs, preventive maintenance, calibration, and sales support
- Maintain accurate small-parts inventory and follow inventory-control procedures
- Document field activity, expenses, time distribution, and other required information
- Continue product and application training and self-development
Requirements
What you’ll need- High School diploma plus 3 years of related field service experience
- Minimum of 3 years of combination Hardware/Software/IT experience supporting proprietary and standard applications
- 24x7 on-call experience in a customer-facing/field service environment
- Good mechanical, computer, verbal, written, and time management skills
- Computer electronics, Windows OS, and network experience
- Valid driver’s license and compliance with BD's auto safety standards
- Current immunizations and additional facility-appropriate immunizations upon hire, including Hepatitis B, Influenza, MMR, Varicella, annual TB/PPD, Tetanus/Diphtheria/Pertussis, and COVID-19
- Ability to lift a minimum of 70 pounds
- Preferred: Associate Degree in Healthcare Technology or another technical field
- Preferred: Prior hospital pharmacy technician or hospital Bio-Med experience
- Preferred: Prior military Bio-Med experience
- Preferred: Prior Automated Teller Machine (ATM) experience
Benefits
Comp & perks- Company vehicle provided
- Training and self-development opportunities
- Management-approved seminars and training sessions
- Comprehensive Total Rewards program
- Reward and recognition opportunities
- Competitive compensation and benefits programs
- Potential COVID-19 testing where available
- Workplace accommodation consideration pursuant to applicable law