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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in servicing and troubleshooting instrumentation in compliance with ISO and GMP standards, while maintaining strong customer relations and effective time management. Proficient in documentation and inventory management, with a focus on quality service delivery.
Highest-signal resume keywords
Field Service EngineeringTroubleshooting InstrumentsFlow Cytometry ExperienceCustomer InterfacingMS Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting InstrumentsField Service EngineeringFlow CytometryTechnical Military TrainingMedical Device Instrument RepairDigital Volt MetersOscilloscopesDocumentation ComplianceInventory ManagementTime Management
Soft Skills
Customer RelationsProfessional AppearanceEthical BehaviorMaturityJudgment
Tools & Technologies
MS OfficeDigital Volt MetersOscilloscopesMac Operating SystemsPC Operating Systems
Certifications & Qualifications
Valid State-Issued Driver's License
Industry Keywords
ISO StandardsGMP StandardsField ServiceMedical DevicesTechnical Support
About the role
Key responsibilities & impact- Install and service instrumentation with minimum direct supervision in accordance with current ISO and GMP standards
- Provide follow-up service to customers who recently received service
- Ensure service is complete and satisfactory to customer needs
- Maintain car stock inventory, test equipment, tools, and technical data
- Complete required service documentation in accordance with GMP requirements
- Manage time and expenses with maturity and judgment
- Maintain field service travel and site-visit expenses within established guidelines
- Report quality-control and technical problems to the Service Center and System Support Engineering Manager
- Maintain and use the company vehicle according to Corporate fleet policy
- Interface with departments and managers to resolve customer problems
- Provide customers with support meeting BD standards for outstanding quality service
- Manage company-issued credit cards, travel advances, company vehicle, trunk stock, and spare and repair parts
- Promote and maintain customer relations through professional appearance, ethical behavior, maturity, and judgment
- Perform other duties as assigned
- Service Maryland, Virginia, West Virginia, and the District of Columbia from the Fredericksburg, Virginia area
Requirements
What you’ll need- Minimum of a High School diploma
- Minimum of 3 years’ experience troubleshooting instruments or components
- Valid state-issued driver's license
- Must meet BD's auto safety standards
- Ability to travel a minimum of 50%
- Flow Cytometry experience is a plus
- Technical military training preferred
- Associates or Bachelor's degree in Electronics, Engineering, or another related technical or biological field preferred
- Prior Field Service Engineer experience preferred
- Previous experience fixing medical device instruments preferred
- Previous customer interfacing role preferred
- Proficiency with MS Office applications such as Word and Excel preferred
- Familiarity with recent Mac and PC operating systems preferred
- Experience with digital volt meters and oscilloscopes desirable
Benefits
Comp & perks- Comprehensive Total Rewards program
- Reward and recognition opportunities
- Competitive compensation and benefits programs
- Learning, growth, and development opportunities
- Flexible workplace arrangements for applicable remote or field-based roles
- Equal opportunity employment