Field Service Engineer

. Provide remote and on-site technical support for BD automated dispensing systems, including support for DHA and DoD facilities .

Posted 11/5/2026full-timeOrlando • Florida • United StatesJunior💰 $28 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for automated dispensing systems, including hardware and software diagnostics, preventive maintenance, and compliance with regulatory standards. Strong ability to build customer relationships and effectively communicate in both written and verbal formats.

Highest-signal resume keywords

Technical Support ExperienceAutomated Dispensing SystemsPreventive MaintenanceCompTIA A+ CertificationMedical Device Repair Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware DiagnosisSoftware DiagnosisPreventive MaintenanceInstallationsRepairsCalibrationsInventory ManagementService DocumentationWindows OS ProficiencyNetworking

Soft Skills

Professional CommunicationCustomer Relationship BuildingProblem-SolvingCollaborationAdaptability

Tools & Technologies

Diagnostic InstrumentsService ToolsCompany-Issued Vehicle

Certifications & Qualifications

CompTIA A+ CertificationHigh School Diploma or Equivalent GED

Industry Keywords

Field ServiceTechnical SupportMedical Device ReportingCompliance24×7 On-Call Service

About the role

Key responsibilities & impact

Provide remote and on-site technical support for BD automated dispensing systems, including support for DHA and DoD facilities
Respond to, evaluate, prioritize, and resolve work orders within service-level expectations
Diagnose and repair proprietary hardware and software components with full case ownership
Independently troubleshoot complex issues and escalate to Senior or Lead FSEs as needed
Execute preventive maintenance programs to ensure system reliability and uptime
Perform installations, in-servicing, repairs, calibrations, and general technical support
Maintain accurate inventory of spare parts in accordance with company policy
Properly maintain company-issued vehicle, tools, equipment, and other assets
Build positive customer relationships through professional communication and timely support
Document service activities, expenses, and time logs accurately using approved tools
Partner with Sales and Implementation teams to support deployments and customer experience
Follow service procedures including complaint handling and Medical Device Reporting
Ensure service documentation meets regulatory and corporate requirements
Uphold company safety policies, quality expectations, and operational standards
Participate in ongoing training and manager-approved seminars, training sessions, and development programs
Stay informed on emerging technologies, best practices, and system updates
Work independently and collaboratively to meet service goals and commitments
Support leadership with escalations, advanced troubleshooting, and case resolution
Contribute to preventive service culture through shared insights and proactive support
Travel daily to customer locations within the assigned territory and accommodate overnight travel as needed

Requirements

What you’ll need

High School or Equivalent GED
Previous experience as a Field Service or Technical Support specialist
1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications
Ability to communicate written/verbal professionally in English
Proficiency with Windows OS, networking, and diagnostic instruments
Experience working both remote and on-site technical support
Familiar with work-order evaluation, prioritization, and resolution
Experience with diagnosis and repair of hardware/software components
Experience with preventive maintenance, installations, repairs, and calibrations
Familiar with inventory management and adherence to company policy
Familiar with service documentation including expenses and time tracking
Familiar with compliance with MDR and service procedures
Ability and willingness to accommodate changing schedules, 24×7 on-call service
Eligibility requirements for access to Local, State, and/or Federal facilities, which may include completion of background investigations and obtaining required identification credentials or security badges
Willing to accommodate travel as required
Able to meet BD’s company driving requirements
Based in or within a 30mile radius of the Orlando, Melbourne, Jupiter FL area or willing to relocate to the area
Medical or electromechanical device repair experience required
Associate degree in S.T.E.M (Science, Technology, Engineering, and Mathematics) preferred
CompTIA A+ Certification or equivalent
Experience working both remote and on-site technical support for automated dispensing systems
Previous experience with 24×7 on-call service
Ability to operate powered and manual hand tools
Ability to lift 85 lbs. frequently and 115 lbs. occasionally, including overhead lifts
Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods
Ability to sit for extended periods of time during travel
Daily car travel required, with occasional air travel and overnight stays

Benefits

Comp & perks

Medical, dental, vision, health savings and flexible spending accounts
Life and disability insurance
Wellness resources
Mental health support
Disease management programs
401(k)
Deferred compensation programs
Financial counseling
DailyPay
Educational savings resources
Paid time off
Company holidays
Educational assistance
Parental leave
Adoption assistance
Backup care
Caregiving support
Employee assistance programs
Commuter benefits
Pet insurance
Legal services
Associate discount programs
Bereavement, military, personal, family and medical leave, and jury duty leave
Face-to-face collaboration, learning, growth and development opportunities