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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing and repairing medical or electromechanical devices, providing technical support, and maintaining compliance with regulatory requirements. Strong communication and customer service skills are essential for building positive relationships and ensuring timely service delivery.
Highest-signal resume keywords
Medical Device Repair ExperienceCompTIA A+ CertificationTroubleshooting and Diagnostic SkillsWindows OS ProficiencyTechnical Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Hardware SupportSoftware SupportIT SupportPreventive MaintenanceComplex System Disassembly/ReassemblyCalibrationsTechnical DocumentationSpare-Parts Inventory ManagementProblem-SolvingCustomer Relationship Management
Soft Skills
Excellent CommunicationCustomer ServiceProfessionalismTeam CollaborationTime Management
Tools & Technologies
Diagnostic InstrumentsCompany-Issued VehicleManual Hand ToolsNetworking Tools
Certifications & Qualifications
CompTIA A+ Certification
Industry Keywords
Field ServiceTechnical SupportMedical Device ReportingService-Level ExpectationsGovernment AccountsCAC EligibilityOn-Call ServiceElectromechanical Devices
About the role
Key responsibilities & impact- Provide remote and on-site technical support for BD automated dispensing systems across the assigned region
- Respond to, evaluate, prioritize, and resolve work orders within service-level expectations
- Diagnose and repair proprietary hardware and software components with full case ownership
- Troubleshoot complex issues and escalate to Senior or Lead Field Service Engineers as needed
- Support government accounts requiring eligibility for a CAC
- Execute preventive maintenance programs
- Perform installations, in-servicing, repairs, calibrations, and general technical support
- Maintain accurate spare-parts inventory
- Maintain company-issued vehicle, tools, and equipment
- Build positive customer relationships through professional communication and timely support
- Document service activities, expenses, and time logs using approved tools
- Partner with Sales and Implementation teams on deployments and customer experience
- Follow complaint-handling and Medical Device Reporting procedures
- Ensure service documentation meets regulatory and corporate requirements
- Participate in technical training and development programs
- Support escalations, advanced troubleshooting, and case resolution
- Contribute to preventive service culture through shared insights and proactive support
Requirements
What you’ll need- 1–3 years of combined hardware, software, and IT support experience
- Associate degree in a related field or 3+ years of Field Service or Technical Support experience
- Medical or electromechanical device repair experience required
- Strong troubleshooting, diagnostic, and problem-solving skills
- Excellent communication, customer service, and documentation abilities
- Eligibility for access to Local, State, and/or Federal facilities may be required, including background investigations and identification credentials or security badges
- 24×7 on-call service experience preferred
- CompTIA A+ Certification or equivalent preferred
- Mechanical aptitude and ability to disassemble/reassemble complex systems
- Proficiency with Windows OS, networking, and diagnostic instruments
- Ability to operate powered and manual hand tools
- Ability to lift 85 lbs frequently and 115 lbs occasionally, including overhead lifts
- Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods
- Valid driver’s license and ability to meet company driving requirements
- Ability to travel as required, including daily car travel and occasional air travel and overnight stays
- Shift of 3 PM to midnight or 4 PM to 1 AM, with on-call time
Benefits
Comp & perks- Comprehensive Total Rewards program
- Reward and recognition opportunities
- Competitive compensation and benefits programs
- Ongoing training, seminars, and development programs
- Company-issued vehicle, tools, and equipment
- COVID-19 vaccination accommodation consideration where applicable