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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for BD Pyxis automated dispensing systems, including hardware and software diagnostics, installations, and preventive maintenance. Proficient in customer service within healthcare environments, with a strong emphasis on documentation and asset management.
Highest-signal resume keywords
BD Pyxis Automated Dispensing Systems SupportCompTIA A+ CertificationHardware/Software/IT ExperienceCustomer Support CertificationMedical Device Service/Repair Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Hardware DiagnosticsSoftware TroubleshootingPreventive MaintenanceInstallation and CalibrationComputer ElectronicsWindows OS ProficiencyNetworking SkillsPowered Tools ProficiencyManual Tools ProficiencyFine Motor Skills
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationTime Management SkillsAbility to Work IndependentlyCustomer-Facing Experience
Tools & Technologies
Automated Dispensing SystemsComputer ElectronicsWindows Operating SystemNetworking EquipmentPowered ToolsManual Tools
Certifications & Qualifications
CompTIA A+ CertificationCustomer Support Certification
Industry Keywords
Healthcare TechnologyMedical Device ServiceField Service EnvironmentHospital Pharmacy TechnicianBio-Med Environment
About the role
Key responsibilities & impact- Provide on-site and remote technical support for BD Pyxis automated dispensing systems
- Diagnose, service, and resolve hardware and software issues
- Implement preventive maintenance programs
- Perform installations, repairs, and calibrations
- Provide sales support
- Maintain accurate documentation of service activities and inventory
- Participate in ongoing training and professional development
- Manage company assets, including vehicle, tools, and inventory, responsibly
- Travel daily to customer locations within an assigned territory
- Participate in after-hours rotation on weekends and evenings
- Support healthcare facilities using BD Pyxis automated dispensing systems
Requirements
What you’ll need- Candidates should reside within a 30-mile radius of the position's base location - Lubbock/Amarillo TX
- 5% overnight travel may be required
- On-call experience in a customer-facing/field service environment
- 3-5 years of combined Hardware/Software/IT experience
- Experience with computer electronics, Windows OS, and networking
- CompTIA A+ Certification
- Medical device or electromechanical device service/repair experience
- Customer Support Certification
- Valid driver's license meeting BD's auto safety standards
- Associate Degree in Healthcare Technology preferred
- Experience as a hospital pharmacy technician or in a hospital Bio-Med environment preferred
- Prior customer support center experience or training preferred
- Military Bio-Med experience preferred
- Automated Teller Machine (ATM) service experience preferred
- Ability to work independently with minimal supervision
- Strong mechanical, computer, verbal, written, and time management skills
- Ability to lift 70 lb. objects from floor to chest level
- Proficiency with powered tools (drills, screwdrivers) and manual tools
- Ability to sit, kneel, squat, bend, and stand repeatedly during 8-10 hour shifts
- Capability to push and pull heavy objects on casters
- Perform fine motor tasks while reaching for extended periods
- Carry a 40 lb. pack on back or shoulder for up to 1 hour
- Drive for up to 6 hours, including in adverse weather conditions
- Climb portable ladders and step stools
- Pass respirator fit test and medical evaluation may be required for certain service tasks
Benefits
Comp & perks- Comprehensive Total Rewards program
- Reward and recognition opportunities
- Competitive compensation and benefits programs
- Ongoing training and professional development
- Company vehicle, tools, and inventory/assets
- Work-life balance and flexibility
- COVID-19 vaccination accommodation consideration pursuant to applicable law