Field Service Technician – Northern VA/DC

. Provide advanced technical support, preventive maintenance, installation assistance, and break/fix service for BD Parata pharmacy automation solutions .

Posted 9/17/2026full-timeWashington, DC • District of Columbia • United StatesMid-LevelSenior💰 $22 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and maintaining pharmacy automation systems, with strong mechanical aptitude and proficiency in diagnostic software. Capable of providing exceptional customer service and technical support while managing multiple priorities effectively.

Highest-signal resume keywords

Pharmacy Automation SolutionsTechnical SupportElectromechanical Systems RepairMicrosoft Windows Operating SystemsNetworking Fundamentals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingPreventive MaintenanceSystem IntegrationSoftware InstallationNetwork DiagnosticsTechnical DocumentationMechanical AptitudeDiagnostic SoftwareConfiguration Files ModificationTechnical Drawings Interpretation

Soft Skills

Excellent CommunicationCustomer ServiceOrganizational SkillsTime Management

Tools & Technologies

Salesforce Field ServiceRemote Diagnostic ToolsMicrosoft Office Applications

Certifications & Qualifications

High School DiplomaValid Driver's License

Industry Keywords

Biomedical EquipmentHealthcare TechnologyIndustrial AutomationRoboticsMedical Devices

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Provide advanced technical support, preventive maintenance, installation assistance, and break/fix service for BD Parata pharmacy automation solutions
Troubleshoot, repair, and maintain pharmacy automation equipment
Diagnose and resolve electromechanical, software, networking, and system integration issues
Perform preventive maintenance, inspections, upgrades, and corrective repairs
Respond to service requests within established Service Level Agreements
Educate customers on equipment operation, daily maintenance procedures, and best practices
Use remote diagnostic tools and technical resources to resolve issues
Collaborate with Technical Support, Engineering, Product Development, Manufacturing, and Field Service teams
Assist with installation, relocation, and implementation of new pharmacy automation systems
Document service activities, corrective actions, root cause findings, and customer interactions in Salesforce Field Service
Provide feedback on product performance, service trends, and customer needs
Manage multiple priorities and communicate with customers and internal stakeholders
Support regional operations through occasional overnight travel, weekend coverage, holiday support, and overtime
Travel daily by vehicle between customer locations and occasionally travel by air

Requirements

What you’ll need

High School Diploma or equivalent required
Three or more years of experience in field service, technical support, industrial maintenance, biomedical equipment service, automation, military electronics, information technology, or a related technical field
Strong working knowledge of Microsoft Windows operating systems, software installation, system configuration, and troubleshooting
Proficiency with Microsoft Office applications
Working knowledge of computer networking fundamentals, including TCP/IP, IP addressing, network diagnostics, routers, switches, and peripheral device connectivity
Experience utilizing diagnostic software, remote support tools, and technical documentation
Ability to locate, modify, and troubleshoot software configuration files and application settings
Strong mechanical aptitude with the ability to disassemble, repair, and reassemble complex electromechanical systems
Ability to read technical drawings, service manuals, and troubleshooting documentation
Demonstrated ability to independently diagnose and resolve technical issues with minimal supervision
Excellent communication, customer service, organizational, and time-management skills
Valid driver's license with an acceptable driving record
Ability to safely lift, carry, push, and pull up to 50 pounds frequently and up to 100 pounds occasionally
Ability to stand for extended periods, occasionally up to 10 to 12 hours
Associate degree in a relevant technical discipline preferred
Experience supporting healthcare technology, pharmacy automation, robotics, industrial automation, biomedical equipment, medical devices, copier/printer systems, ATM systems, or similar electromechanical equipment preferred
Experience using Salesforce Field Service or a comparable service management platform preferred
Experience installing, maintaining, or troubleshooting network-connected hardware and software solutions preferred
Military technical training and service experience preferred

Benefits

Comp & perks

Comprehensive Total Rewards program
Reward and recognition opportunities
Competitive compensation and benefits programs
Learning, growth, and development opportunities
Workplace accommodations considered pursuant to applicable law
COVID-19 testing may be available and/or required in some locations