Manager, Payroll Operations

. Oversee and manage the payroll team through a centralized service delivery model .

Posted 10/6/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing multi-state payroll operations across the US, Canada, and Puerto Rico, ensuring compliance with payroll regulations and effective stakeholder communication. Proficient in optimizing payroll processes and leading teams to achieve operational efficiencies and best practices.

Highest-signal resume keywords

Multi-State Payroll ManagementPayroll Compliance ExpertiseAdvanced Microsoft Excel ProficiencyFundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)Experience with ADP Global View, Workday, and SAP

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll ProcessingPayroll Tax ReportingPayroll AccountingOperational Efficiency ImplementationRegulatory Compliance KnowledgeVendor Relationship ManagementStatutory Deductions ManagementProcess ImprovementTroubleshooting Payroll IssuesCross-Functional Collaboration

Soft Skills

Effective CommunicationInfluencing and NegotiationLeadership SupportCoaching and DirectionStakeholder Relationship Management

Tools & Technologies

Microsoft Office SuiteADP Global ViewWorkdaySAP

Certifications & Qualifications

Fundamental Payroll Certification (FPC)Certified Payroll Professional (CPP)

Industry Keywords

Payroll RegulationsMulti-Entity PayrollFringe BenefitsCompensable IncomeLabor LawsService Level Agreements (SLA)Payroll ComplianceRecord RetentionPayroll Policy ChangesStatutory Returns

About the role

Key responsibilities & impact

Oversee and manage the payroll team through a centralized service delivery model
Drive the payroll function toward a forward-thinking and proactive operating model
Identify and implement operational efficiencies, best practices, and technological advancements
Manage relationships with internal and external stakeholders, auditors, and local and national government agencies
Oversee successful multi-state payroll operations for the US, Canada, and Puerto Rico
Collaborate cross-functionally with service delivery teams to optimize customer solutions and ensure accurate, complete, compliant payroll services
Partner with outsourced offshore teams and assist with complex payroll issues
Influence, persuade, and negotiate with key stakeholders
Prepare, communicate, and educate client groups and teams on payroll policy and practice changes
Consult with business leaders and regional partner resource heads to establish payroll approaches and programs
Ensure North American associates are paid accurately and on time, with statutory deductions and returns filed on schedule
Oversee payroll processing, payroll tax reporting, payroll accounting, record retention, and process improvements
Advise internal departments on North American payroll compliance, taxes, withholding, benefits, labor laws, and payroll responsibilities
Support optimization of payroll team structure and standardization of reports, documents, and processes
Ensure associates and outsourced teams follow legal and operational compliance requirements
Plan, document, and deliver new processes in response to new activities or regulations
Provide coaching, direction, and leadership support to outsourced team members

Requirements

What you’ll need

Bachelor’s degree or equivalent relevant experience running payroll
5+ years’ experience handling multi-entity and multi-country payroll
Working knowledge of payroll regulations relating to payroll and tax, including compensable income, fringe benefits, and stock vesting
Knowledge of and ability to navigate vendor relationships involving third-party payroll service providers and Service Level Agreements (SLA)
Ability to understand and troubleshoot unique attributes of designated local payrolls
Advanced proficiency with Microsoft Office Suite, especially Excel and Word
Ability to communicate effectively with associates at all organizational levels
Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP) preferred
Payroll experience with the US, Canada, and Puerto Rico preferred
Experience with ADP Global View, Workday, and SAP preferred

Benefits

Comp & perks

Remote or field-based workplace arrangements as indicated in the job posting
Flexibility and work-life balance
Learning, growth, and development opportunities
COVID-19 testing may be available and/or required in some locations
Workplace accommodation requests considered pursuant to applicable law