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BD

Rx Automation Knowledge Manager

BD

. Lead execution, stabilization, and continuous improvement of the Rx Automation knowledge program .

Posted 9/21/2026full-timeUnited StatesMid-LevelSenior💰 $105,100 - $168,100 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading knowledge management programs, including the development of knowledge standards, templates, and governance routines. Proficient in analytical problem-solving, technical writing, and utilizing analytics tools for program health measurement and improvement.

Highest-signal resume keywords
Knowledge Management Program LeadershipTechnical Writing and Content DocumentationPower BI Experience for AnalyticsProject Management and Process ImprovementStrong Analytical and Problem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Knowledge Lifecycle GovernanceTechnical CommunicationCreating Troubleshooting ArticlesDeveloping Decision TreesWorkflow DevelopmentJob Aids CreationProgram Health MeasurementContent DocumentationStakeholder Adoption ProgramsChange Management Initiatives
Soft Skills
Excellent Communication SkillsDemonstrated Facilitation SkillsInformal Leadership Capabilities
Tools & Technologies
Microsoft OfficePower BISalesforceServiceNowConfluenceAnalytics Tools
Certifications & Qualifications
PMPKCSKnowledge Management CertificationChange Management CertificationTechnical Writing Certification
Industry Keywords
Healthcare TechnologyPharmacy AutomationTechnical Support OperationsSupport OperationsProduct Support

Tech Stack

Tools & technologies
PMPServiceNow

About the role

Key responsibilities & impact
  • Lead execution, stabilization, and continuous improvement of the Rx Automation knowledge program
  • Maintain roadmaps, governance routines, RACIs, lifecycle processes, and program health measures
  • Lead a small knowledge-focused team, with potential to scale team size and responsibilities
  • Own knowledge standards, templates, taxonomy, metadata, review cadence, approval workflow, and archival criteria
  • Develop and maintain troubleshooting articles, decision trees, workflows, escalation criteria, and technical reference materials
  • Develop adoption plans, communications, and updates supporting consistent use of knowledge resources
  • Partner with leaders and associates to reinforce knowledge best practices and expected behaviors
  • Train and coach support staff on knowledge lifecycle expectations, content use, and contribution practices
  • Create job aids, guides, and learning tools improving adoption, consistency, and associate readiness
  • Maintain dashboards and reports on knowledge health, utilization, content aging, adoption, gaps, and improvement progress
  • Use data, case trends, feedback, and search behavior to identify and prioritize improvement opportunities
  • Serve as the knowledge management resource for Rx Automation CSC and promote knowledge sharing
  • Facilitate routines with Technical Support, Field Service, Product Support, Engineering, Training, Quality, and Operations
  • Complete internal company documentation and required training
  • Perform other duties as assigned

Requirements

What you’ll need
  • Bachelor's degree or equivalent work experience
  • 5+ years in project management, process improvement, support operations, product support, or a technical support organization
  • Strong Microsoft Office skills (Word, Excel, PowerPoint)
  • Strong analytical and problem-solving abilities
  • Excellent communication skills (written and verbal)
  • Demonstrated facilitation skills
  • Informal leadership capabilities
  • Experience measuring program health, success criteria, and benefit realization
  • Flexibility to work varied hours as needed to support customer operations and urgent support communications
  • Ability to travel up to 10%
  • Background in healthcare technology (preferred)
  • Experience in pharmacy automation or related medical device fields (preferred)
  • Operations experience in technical support environments (preferred)
  • Leading knowledge management programs (preferred)
  • Technical writing and content documentation (preferred)
  • Knowledge lifecycle governance (preferred)
  • Information management or learning and development roles (preferred)
  • Technical communication experience (preferred)
  • Proven experience driving change management initiatives, stakeholder adoption programs, training delivery, or coaching (preferred)
  • Power BI experience for analytics and dashboard creation (preferred)
  • Salesforce platform knowledge (preferred)
  • Knowledge base platform experience such as ServiceNow or Confluence (preferred)
  • Analytics tool proficiency (preferred)
  • PMP, KCS, knowledge management, change management, or technical writing certification (preferred)
  • Experience leading small teams or having team leadership responsibilities (preferred)
  • Experience creating troubleshooting articles, decision trees, workflows, escalation criteria, job aids, and technical reference materials (preferred)

Benefits

Comp & perks
  • Annual Bonus
  • Potential Discretionary LTI Bonus
  • Medical coverage
  • Health Savings Accounts
  • Flexible Spending Accounts
  • Dental coverage
  • Vision coverage
  • Hospital Care Insurance
  • Critical Illness Insurance
  • Accidental Injury Insurance
  • Life and AD&D insurance
  • Short-term disability coverage
  • Long-term disability insurance
  • Long-term care with life insurance
  • Anxiety management program
  • Wellness incentives
  • Sleep improvement program
  • Diabetes management program
  • Virtual physical therapy
  • Emotional/mental health support programs
  • Weight management programs
  • Gastrointestinal health program
  • Substance use management program
  • Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
  • BD 401(k) Plan
  • BD Deferred Compensation and Restoration Plan
  • 529 College Savings Plan
  • Financial counseling
  • Baxter Credit Union (BCU)
  • Daily Pay
  • College financial aid and application guidance
  • Paid time off (PTO), including all required State leaves
  • Educational assistance/tuition reimbursement
  • MetLife Legal Plan
  • Group auto and home insurance
  • Pet insurance
  • Commuter benefits
  • Discounts on products and services
  • Academic Achievement Scholarship
  • Service Recognition Awards
  • Employer matching donation
  • Workplace accommodations
  • Adoption assistance
  • Backup day care and eldercare
  • Support for neurodivergent adults, children, and caregivers
  • Caregiving assistance for elderly and special needs individuals
  • Employee Assistance Program (EAP)
  • Paid Parental Leave
  • Support for fertility, birthing, postpartum, and age-related hormonal changes
  • Bereavement leaves
  • Military leave
  • Personal leave
  • Family and Medical Leave (FML)
  • Jury and Witness Duty Leave
  • Comprehensive Total Rewards program
  • Performance-based reward and recognition opportunities