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Sales Operations Onboarding Analyst
BD. Coordinate U.S. sales and service onboarding activities for new hires, transfers, terminations, managers, and cross-functional stakeholders. . Track readiness milestones, identify gaps or discrepancies, follow up with
About the role
Key responsibilities & impact- Coordinate U.S. sales and service onboarding activities for new hires, transfers, terminations, managers, and cross-functional stakeholders.
- Track readiness milestones, identify gaps or discrepancies, follow up with owners, and escalate issues.
- Monitor access, equipment, training, T&E, Salesforce, SAP, sample account, and other system readiness requirements.
- Coordinate New Hire Orientation communications, dependencies, pre-Day 1 and Day 1 check-ins, and readiness confirmations.
- Coordinate with IT, HR, Sales Training, Sales Excellence, T&E, and other departments to resolve onboarding issues.
- Deliver readiness communications regarding status, risks, and required actions.
- Manage Salesforce cases, monitor SLA status, identify inquiry trends, and recommend process improvements.
- Coordinate on/off/crossboarding inquiries and stakeholder follow-up.
- Maintain SOPs, DTPs, job aids, process documentation, training materials, and stakeholder resources.
- Conduct new hire training for supported Sales Operations areas.
- Maintain vendor credentialing readiness, review requirements, and monitor compliance concerns.
- Resolve credentialing account setup, registration, renewal, deactivation, documentation, discrepancy, and access issues.
- Assist with supplier approval, registration, and vetting activities.
- Maintain credentialing files, databases, and documentation.
- Review credentialing terms, flag concerns, support exception requests, and escalate issues to Contracts/Legal.
- Liaise between Sales Operations, field teams, and Legal/Contracts.
- Facilitate approved exceptions to standard terms and conditions.
- Perform regular credentialing account audits.
- Provide cross-coverage to other Sales Operations support areas.
- Support occasional training and team meetings requiring out-of-state travel.
Requirements
What you’ll need- Associate degree required; bachelor’s degree preferred.
- 3–5 years of corporate program administration, operations support, or related experience.
- Experience supporting high-volume onboarding, vendor credentialing, field operations, or other operational support functions in a large corporate environment preferred.
- Ability to work in a fast-paced, matrixed environment with changing priorities while maintaining timely follow-through, accuracy, and quality.
- Strong organizational, analytical, and problem-solving skills.
- High attention to detail and sound judgment when managing high-volume transactional work.
- Comfortable learning and using technology, automation, and AI-enabled tools.
- Strong interpersonal, written, and verbal communication skills.
- Proficient with Microsoft Word, Excel, PowerPoint, Outlook, internet tools, and proprietary systems.
- Ability to work independently and collaboratively.
- Willingness to support additional projects, responsibilities, and occasional overtime.
- Ability to handle confidential materials and information ethically, professionally, and with appropriate discretion.
- Monday to Friday day shift availability.
- Occasional out-of-state travel may be required.
Benefits
Comp & perks- Medical coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Dental coverage
- Vision coverage
- Hospital Care Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability insurance
- Long-term care with life insurance
- Anxiety management program
- Wellness incentives
- Sleep improvement program
- Diabetes management program
- Virtual physical therapy
- Emotional/mental health support programs
- Weight management programs
- Gastrointestinal health program
- Substance use management program
- Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
- BD 401(k) Plan
- BD Deferred Compensation and Restoration Plan
- 529 College Savings Plan
- Financial counseling
- Baxter Credit Union (BCU)
- Daily Pay
- College financial aid and application guidance
- Paid time off (PTO), including all required State leaves
- Educational assistance/tuition reimbursement
- MetLife Legal Plan
- Group auto and home insurance
- Pet insurance
- Commuter benefits
- Discounts on products and services
- Academic Achievement Scholarship
- Service Recognition Awards
- Employer matching donation
- Workplace accommodations
- Adoption assistance
- Backup day care and eldercare
- Support for neurodivergent adults, children, and caregivers
- Caregiving assistance for elderly and special needs individuals
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Support for fertility, birthing, postpartum, and age-related hormonal changes
- Bereavement leaves
- Military leave
- Personal leave
- Family and Medical Leave (FML)
- Jury and Witness Duty Leave
- Performance-based culture
- Incentives